At CN, we are committed to our pursuit of excellence. We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future. As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions. We believe in succeeding together—by fostering inclusivity and collaboration, we sustainably deliver exceptional results for our customers.
We welcome students aboard to join our team and play a valuable role in the engine that keeps the North American economy on track. Expect an exciting environment where you’ll be encouraged to learn, grow, and be recognized for your unique ideas and contributions. Work on pivotal projects with experienced collaborators who will encourage you to share your perspectives, and thrive in our close-knit, safety-focused culture. The careers we offer are meaningful because the work we do matters. Join us and get your career moving!
Intern, Capital Planning & Management
This is a full-time summer internship that will take place from May 11, 2026 to August 28, 2026.
Job Summary
The Intern, Human Resources Center (HR) is responsible for assisting HR through different mandates. The incumbent will be actively involved in HR Inquiries Management, in various HR process design, review and optimization. The role operates in a high-volume contact centre environment with a focus on service delivery excellence as well as responding to customer inquiries related to policies, programs and processes covering a wide spectrum of Human Resources (HR) topics. The position applies skills learned in school in a professional setting as well as gains a better understanding of the role that HR plays in a corporate setting.
Main Responsibilities
Project
· In collaboration with the Change team, prepare the HR Center team to transition to new HRIS for Q3 2026 go-live
· Develop and review training materials, such as job aids, short training “How to” videos, and practice scenarios and scripts.
HR Center
· Respond to employee and leader inquiries using an omni-channel strategy
· Leverage case management software
· Investigate employee concerns by collaborating with other HR team members, focusing on timely and accurate resolution of issues
· Develop and maintain productive relationships with team members and other HR and non-HR (e.g., Payroll) stakeholders
· Leverage relationships to collaborate on inquiries ensuring service quality and accuracy
· Participate in establishing and optimizing processes, procedures and standards
Requirements
· Fluently bilingual both written and verbal (English, French)
· Applies critical thinking
· Time management
· Ability to work in a fast-paced demanding environment and oversee multiple priorities
· Advanced knowledge of Microsoft Suite (Excel, PowerPoint, and Word)
· Knowledge of SharePoint
· Knowledge of Cornerstone, Tableau or Power BI
Education
· Working towards a Bachelor's Degree in Business, Human Resources, Information Technology or equivalent with a minor in Computer Science, Technology, Human Resources or another related field
Any experience/education/skills/knowledge for these above would be considered as an asset
About CN
CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at cnrecruitment@cn.ca.
As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.
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