Primary Job Posting Location:
Fredericton, New Brunswick Canada
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
The Brokerage Representative Caller at UPS, assists our clients with onboarding and registration processes. Customer support is handled through phone calls or email communication.
Job Type: Full-Time / Temporary End Date: January 31st, 2026
Workdays: Monday to Friday (must be able to work ALL 5 days of the week)
Shift Hours: (Must be able to work a minimum of 40 hrs. per week).
9:00 AM–5:30 PM (12)
12:00 PM–8:30 PM (13)
Shift Duration: 8 hours per day (requires flexibility with start and finish times).
Work Location: 900 HANWELL ROAD FREDERICTON, NB E3B 6A2
Hourly Wage: $17.75 per hour.
Key Responsibilities and Duties
Contact customers to advise of the CARM Client Portal registration requirement for commercial importers.
Assist customers through the registration process.
Contact customers regarding CARM Client Portal set up fees.
Performs administrative duties such as resolving customer issues.
Requirements
Excellent verbal and written English (proficiency) communication skills – Required.
Excellent verbal and written French communication skills – Highly Desired.
Previous customer service experience- Required.
Previous call center/ office experience – Highly Desired.
Intermediate computer skills: Word, Excel, and Outlook (Microsoft Office)
Typing speed of 40+ words per minute with 90% accuracy
Ability to work with minimal supervision
Strong multitasking skills
Ability to work in a fast-paced environment
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.
