Dealership: L0485 Lithia Master LP Company, LP Pfaff Home Office Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance! Hiring Now: DFC Customer Service Representative Schedule: Monday - Friday, 9:00am - 6:00pm full-time Pay: $22.50/hr. CAD Location: 9001 Jane St., Vaughan, ON, L4K 2M6 Hybrid - (In office Monday and Tuesday) DFC Customer Service Representative I The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems. Responsibilities Handle inbound from customers in a Call Center environment while delivering quality service Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities Prepare documents as needed to fulfill customer requests Educate and counsel customers on account terms Maintain and ensure accurate, up-to-date customer account information Forward delinquent accounts to the appropriate Collections Team for account management Other duties as assigned Skills and Qualifications Previous telephone customer service experience preferred Ability to perform accurate data input into a variety of software Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone. Strong attention to detail Sense of urgency Excellent communication PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.) Competencies Does the right thing, takes action and adapts to change Self-motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
