We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As the Senior Manager, Business Intelligence & Reporting – CAM, you will primarily be responsible for analyzing and reporting on key collections performance across early, mid and late-stage collections operations. You will work directly with business leaders across Collections and Risk to compile, analyze, and report data, providing critical insights into trends, performance evaluation, and the fluctuation of monthly collections numbers. Your insights will directly influence collections strategy, ensuring that we optimize recovery rates while minimizing losses. You will lead a team responsible for compiling and analyzing collections data, offering actionable insights to optimize collections processes. You will also evaluate and assess the effectiveness of multiple collections initiatives, including champion-challenger campaigns, ensuring data-driven decision-making that improves overall collections performance. The role involves providing ongoing performance evaluations for various initiatives and collaborating with stakeholders to identify improvements based on analytical findings. At CIBC, we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How you'll succeed Data Expert – Leverage your deep understanding of collections data to produce actionable, data-driven insights. By utilizing advanced analytics tools, you will provide comprehensive reports on collections performance, identifying trends and delivering variance analysis to inform strategic decisions. Strategic Innovator – With your blend of collections knowledge and analytics expertise, you’ll drive innovation by continuously improving how data is analyzed and reported. You will ensure that collections strategies are supported by effective and insightful data, using your creativity to propose new solutions for enhancing collections performance. Independent Contributor/ People Leader – Take ownership of your work and ensure its accuracy and relevance. You will independently analyze data, spot inconsistencies, and ensure that reporting meets the highest standards before submission. Your attention to detail will ensure that your insights are reliable and actionable. Collaborative Leader – As a leader, you will foster a culture of collaboration and empowerment within your team. You will mentor and guide your team of analysts, ensuring that insights are not only accurate but also aligned with business goals. You’ll also work closely with key stakeholders across Collections, and Risk to provide them with clear and actionable insights that drive business decisions. Effective Communicator – Translate complex collections data into clear, concise insights for both technical and non-technical stakeholders. You will deliver meaningful performance evaluations and make strategic recommendations that are easily understood and can be actioned effectively by various teams. Who you are Analytics Expertise – You have experience with analytics tools such as SAS, SQL, Power BI, and other data visualization platforms. You are proficient in data analysis, data modeling, and the ability to analyze collections-specific data to spot trends and anomalies that inform decision-making. Collections Experience – Your deep understanding of collections processes (early-stage, mid-stage, late-stage, and dialer collections) is essential to providing meaningful insights. You can leverage this expertise to help translate complex collections data into actionable business strategies. Detail-Oriented – You enjoy using complex data to identify patterns and trends that drive decision-making. You focus on the details and ensure that the data you provide is not only accurate but also impactful in driving improvements. Methodical & Process-Driven – You are methodical and tactical, always ensuring that your analysis is thorough, reliable, and meets the business needs. You enjoy improving processes and identifying efficiencies to support business objectives. Team Leader – As a leader, you are passionate about fostering an inclusive and motivated team. You bring out the best in your team, encouraging collaboration, and ensuring everyone contributes to bringing the vision to life. You are also adept at facilitating productive meetings and building trust with stakeholders. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-CC East 12th Floor Employment Type Regular Weekly Hours 37.5 Skills Actionable Insights, Analytics, Business Analysis, Collaborating, Data Analysis, Data-Driven Decision Making, Decision Making, Financial Modeling, Group Problem Solving, Key Performance Indicators (KPI), Leadership, Microsoft Access, People Management, Risk Management, Tableau (Software) At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
