Home Expert Associate (Retail)
Department: Retail
Employment Type: Permanent - Full Time
Location: Vancouver Store
Compensation: $24.00 / hour
Description
Hi there, we’re Article. 👋 Since 2013, we’ve been redefining the furniture industry one sofa at a time, and in 2024, we opened our first retail showroom in East Vancouver. As a full-time Home Expert Associate, you’ll be the face of Article, helping every customer feel welcomed, supported, and confident in their choices.
Availability:
Our store is open 7 days a week, 10 am -6 pm PST.
As a full-time employee, you must have a minimum availability of five days per week, including mandatory availability on 4 weekdays and either Saturday or Sunday. While you may be scheduled for just one weekend day, there may be instances where both Saturday and Sunday are required. Work schedules will be provided at least two weeks in advance, with specific start times varying within a specified range.
We require individuals with flexible availability. The shifts you will be assigned to will typically be between the following hours:
9am - 7pm PST.
If you are interested in joining our team, please ensure that you can accommodate these shift timings as part of your availability.
Store Location: 848 E Hastings St, Vancouver, BC, V6A 1R6
What You'll Do:
As a Home Expert, you have a passion for helping customers create beautiful spaces in their homes. You are up to date on the latest trends and seek out ways to inspire and delight our customers. You have a proven ability to drive sales and deliver on KPI’s.
Welcome customers into the showroom and help them feel at home
Guide customers through our furniture selection and support online ordering
Solve customer questions and issues in person, on the phone, via email or chat
Stay informed about our products, tools, and policies to support customer confidence
Keep the showroom looking beautiful and organized throughout the day
Use internal systems to manage orders, support returns, and navigate logistics
Collaborate with teammates and contribute to a respectful, team-first environment
Participate in regular coaching and feedback with your Store Manager
Flex to support peak periods on weekends and key retail dates
Who You Are:
Minimum 18 years of age
Legally able to work in Canada with no hours-based restrictions (e.g. not eligible for student VISAs)
Able to complete a criminal background check
You’re passionate about helping people and love solving problems
You bring retail experience, ideally in a considered-purchase environment, where customers take time to compare and decide
You build strong, genuine relationships that create long-term Article customers
You’re resilient, adaptable, and enjoy being part of a collaborative, fast-paced environment
Perks & Benefits:
Wealth:
$24 hourly
4% RRSP matched contributions through Wealthsimple
Bi-weekly pay schedule
Life:
15 days of vacation
1 extra day off (Inclusion and Diversity Day)
6 well-being (sick) days
Paid, full-time onboarding and training
Total Health:
Excellent extended health and dental benefits packages
$1000 health/lifestyle spending account for your total physical and mental well-being
TELUS Health App
Mental Health Assistance/Counseling
Virtual medical appointments
Extra:
45% discount (15% for friends and family, too) on our whole product offering
*Prorated
INDARTICLE
