Company Description
A Storied Past. A Brilliant Future.
For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Why work for Fairmont?
A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
The In-Room Dining Operator will accurately take food and beverage orders from the guest and must successfully punch in the orders and relay all details to the Captains and servers for timely delivery. They maximize sales through upselling and must be accommodating with guest concerns in a prompt, professional pleasant manner.
Perform all specific duties as assigned by the In-Room Dining Leaders and Captain
Takes responsibility for extending service and exceeding guest expectations
Perform opening and closing duties according to outlined standards of the department
Excellent knowledge of all menu items, specials, dietary restrictions and able to answer all general inquiries
Ensure that all guest’s special requests details are met
Always conduct themselves in a pleasant and helpful attitude towards guests, colleagues and supervisors
Maintain a clean environment and keep clear of hazards and malfunctioning equipment, reporting any malfunctioning equipment to your supervisor
Organize all day to day tasks such as amenities, pre-orders and daily orders
Suggestively sell items and anticipate guest needs and desires
Relay all concerns to leadership team and record any problems that arise
Follows telephone techniques and procedures
Order and keep maintained the stationary for the department
Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
Ensures flawless amenity billing, delivery, filing and preparation
Adhere to alcohol handling procedures and policies
Adhere to all LQA standards set for the department
Will work weekends, holidays and shift work as scheduled
Any other tasks as assigned
Qualifications
Smart Serve training program certification
Previous experience in food and beverage
Cash handling/transaction abilities and a working knowledge of POS Systems
Excellent interpersonal and team player attitude
Thoroughly organized and attention to detail oriented individual
Must be knowledgeable of food products, cooking methods, wines and spirits
Fluent in English
Excellent Computer Skills
Ability to multi-task
Physical Aspects of Position include but are not limited to the following:
Constant sitting throughout shift
Frequent lifting and carrying up to 30 lbs
May require kneeling, pushing, pulling, lifting
May require ascending or descending ladders, stairs and ramps
Additional Information
What’s in it for you?
Free Meals: Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
