Date Posted: 12/01/2025
Req ID: 46267
Faculty/Division: Faculty of Kinesiology & Physl Ed.
Department: Faculty of Kinesiology & Physl Ed
Campus: St. George (Downtown Toronto)
Position Number: 00019181
Description:
About us:The University of Toronto’s Faculty of Kinesiology and Physical Education is globally recognized for developing and advancing knowledge about the interactions of physical activity and health through outstanding undergraduate and graduate education programs, cutting-edge research and the delivery of sport, recreation and high performance athletic opportunities for students, staff, faculty and community members across the three campuses. In achieving this vision, the Faculty is guided by values of integrity, respect, equity and diversity https://kpe.utoronto.ca/. Your opportunity:Reporting to the Manager of Customer Experience, the Customer Experience Representative is responsible for working cooperatively, in a team environment to deliver a high level of customer service to all current and potential members of Sport and Recreation. The incumbent’s role is to project a positive, welcoming, and professional image at all times, representing the Faculty in an inclusive manner and to provide fast, efficient, and friendly customer service. Must have the ability to work evenings, weekends and weekdays.Your responsibilities will include:
Using Fusion recreation management software system for membership sales, program registration, towel and locker sales and other transactions
Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
Troubleshooting and resolving routine issues
Disseminating information
Applying established standards when responding to emergencies
Serving as a resource to others by providing (non-supervisory) job-related guidance
Essential Qualifications:
Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
Minimum three years experience working in a front-desk customer service focused role in an athletic facility
Minimum one year processing transactions on Fusion recreation management software, including Point-of-Sale, registrations, scheduling and reporting
Experience working with the public in a high volume, fast-paced environment
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) and Adobe Acrobat is required
Strong interpersonal skills
Ability to exercise tact, diplomacy and discretion
Strong conflict resolution skills
Displays good judgement
Strong customer service focus
Strong knowledge of the Faculty’s Intramural, Intercollegiate, Instruction, Junior Blues, and Camp U of T programs and procedures
To be successful in this role you will be:
Approachable
Communicator
Intuitive
Multi-tasker
Organized
Problem solver
Team player
Closing Date: 12/10/2025, 11:59PM ETEmployee Group: USW Appointment Type: Budget - Term ending August 2026Schedule: Full-Time: Wednesday - Sunday, 12:30 p.m. - 8:15 p.m.Pay Scale Group & Hiring Zone:USW Pay Band 07 -- $60,237. with an annual step progression to a maximum of $77,035. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Athletics
Lived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
