Description:
As the Lodging Attendant Supervisor you will play an integral role in the success of the housekeeping department as you will be assisting the day-to-day operations of the division, administrative functions, providing training, support and encouragement for all team members!
Essential Functions:
• Supervise and co-ordinate the work of the Lodging Attendants & Quality Checkers
• Develop & deliver a quality focused training program for Room Attendants & Quality Checkers with regular follow-up and feedback.
• Review of stat sheets and approval of incentives.
• Ensure quality standards & timelines are communicated effectively and followed.
• Prepare for & participate in the delivery of the departments daily morning meetings.
• Delivering daily one-on-one coaching
• Assist Room Attendants, Quality Checkers in performing duties when required, spending time in the field checking and cleaning to ensure you are current with operational practices.
• Recognize, document and discuss with employee when “corrective action” is required in a timely manner.
• Develop and train staff in Occupational Health and Safety standards set for the department
• Assist with recognition planning and implementation.
• Deal directly with resort guest when room issues arise in a professional and positive manner.
Experience/Requirements:
Completion of High school diploma or equivalent
Previous cleaning experience within a resort setting
Previous supervisory experience
Good oral skills
Problem solving & decision making skills
Microsoft office experience required
Must be highly motivated and lead with proven strength.
Able to multi-task, work well under stress and meet targeted deadlines.
Must be able to work independently and in teams.
Must be able to work flexible shifts, weekends, holidays.
Physical Demands: While performing the duties of this job, you are regularly required to sit, stand; walk; climb stairs; use hands to finger, reach; stoop, kneel, and bend
