Position Summary:
Under the direction of the Regional Director, Surveillance, this position is responsible for the direction, review and oversight of the Surveillance multiple regional departments. The Regional Manager, Surveillance, establishes the necessary operating practices, policies and procedures for the continued smooth operation of the Surveillance departments within their region to ensure compliance and protection of company assets. Ensures compliance of company policies, internal controls, gaming regulations, registrations, licensing and other applicable provincial and federal statutes. Ensures adherence to all policies and procedures.
Key Accountabilities:
Provides leadership, direction and mentoring to senior Surveillance personnel including assignment of duties, goal planning, providing recognition, conducting training, coaching and counseling. Controls, oversees and manages all activities within the region
Ensures the Surveillance departments can provide effective surveillance of all casino activities to include games of chance, cashier's cage and count room, and movement of assets; detecting suspect or illegal activities both internal and external to the casino complex; evaluating all observations and reporting pertinent information to key personnel.
Creates the surveillance budgets, including directing the purchase, installation, maintenance and usage of equipment to ensure departmental effectiveness. Ensures compliance with licensing laws, health and safety and other statutory regulations.
Conducts investigations pertaining to risk management issues, internal criminal offenses, code of conduct violations, and any other investigations as deemed required. Conducts, evaluates and responds to compliance reviews, FINTRAC issues, risk management, and audits.
Liaise with casino department heads, senior executives and corporate security /surveillance office providing communication and information to assist with the continued smooth operation of properties within the region. Liaises and communicates with management and appropriate operational departments concerning compliance issues and investigations.
Establishes effective working relationships with regulatory bodies and police authorities acting as a key property liaison for regulatory compliance and criminal investigations. Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, and vendors.
Ensures GCE guest service standards are maintained and exceeded within the Surveillance departments.
Education and Qualifications:
5-7 years management experience in Surveillance, Security, investigatory or related field
High School diploma required; Post-secondary education in criminology, policing, or other related field is considered an asset
Gaming experience an asset
Ability to obtain registration with the provincial regulatory body
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Computer literacy in MS Office
Ability to travel to multiple sites
