Job Description What is the opportunity? We are seeking a results-driven Senior Manager, IST Operations Mainframe to lead a team responsible for maintaining and supporting critical Integration & System Testing (IST), Quality Assurance (QA), and User Acceptance Testing (UAT) for the mainframe environments. This role ensures these environments closely mirror Production systems, enabling seamless testing, validation, and deployment of applications. The successful candidate will oversee procedural compliance, risk mitigation, and cross-functional collaboration to uphold environment integrity and operational excellence. What will you do? Team Leadership: Oversee the team responsible for test cycle support, batch schedule management, and testing environment setup. Performance Management: Set goals, monitor progress, and provide feedback to ensure timely execution of Change Records and batch schedules. Resource Allocation: Assign tasks and prioritize workloads to meet project deadlines and maintain IST environment availability. Process Improvement: Identify opportunities to enhance automation processes, ZEKE batch scheduling flows, and problem-resolution workflows. Stakeholder Collaboration: Act as a liaison between developers, Service Providers, clients, and support staff to ensure alignment on technical requirements and goals. Issue Escalation: Address and resolve critical issues in batch schedules, test cycles, or environment setups that require managerial intervention. Skill Development: Mentor and train team members to adapt to evolving zOS platform technologies and maintain technical proficiency. Risk Management: Proactively identify risks in testing environments or batch schedules and implement mitigation strategies. Reporting: Provide updates to senior leadership on team performance, test cycle outcomes, and environment availability metrics. What do you need to succeed? Must have: Solid knowledge of JCL, TSO, ISPF, Zeke, Beta91, HSDS, WAS, JES2 AOC, OMVS, Willing to work a 1pm to 9pm shift on a rotational basis to run, monitor and resolve issues in the daily batch schedule according to pre-determined requirements. Nice to have: Solid knowledge of RBC systems, network and applications. Knowledge of IMS, CICS & DB2. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Opportunities to do challenging work. #LI-POST #TECH PJ Job Skills Adaptability, Customer Service, Customer Service Management, Detail-Oriented, Group Problem Solving, IT Systems Integration, Oral Communications, Team Management, Time Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-12-03 Application Deadline: 2026-01-30 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
