The Co-op Student, Mortgage Officer is primarily responsible for managing the residential mortgage file from sign back of the commitment letter to funding. The Mortgage Officer will ensure all broker conditions are fulfilled, and that the mortgage file is completed in accordance with company policies and guidelines. This position will drive quality through accuracy and efficiency while ensuring required service levels are achieved. Key Responsibilities (minimum weighting = 10%) File Quality Management and Analysis (50%) Reviews mortgage files and ensures client documentation, including but not limited to income, (job letter verification and bank statement analysis), down payment and client interviews, meet all Company lending policies and guidelines and are accurate and complete Takes ownership of approved files, analyzes data and is responsible for updating internal records to match received documentation while verifying the file metrics remain within Company guidelines. Notes any discrepancies and provides approval credit rationale as required. Ensures all documents are signed back and received from mortgage brokers within established SLAs. Manages, compiles, reviews and organizes mortgage documentation within established SLAs in a high volume and service-oriented environment Collaborates with the Funding team to ensure timely closings Communication (30%) Be the main point of contact for Mortgage Brokers (previously the Underwriters were responsible for this) after the commitment letter has been signed back Conduct daily follow-up with brokers to answer broker/client questions and ensure all required documentation has been submitted, reviewed and actioned accordingly Ensure accurate record keeping Communicates material changes to the mortgage file to the appropriate authority level with rationale to support recommendations where appropriate Escalates unusual transactions as appropriate Communicates effectively with all internal and external contacts to ensure service level standards are met and foster positive relationships Risk and Compliance (20%) Collects and reviews documentation supplied by client and broker to ensure its authenticity and compliance with all aspects of Home Trust Company’s policies and guidelines per delegated authority matrices and applicable compliance obligations including Underwriting Policies and Lending Guidelines, Privacy, Anti-Money Laundering/ Anti-Terrorist Financing, and internal Anti-Fraud Policy requirements Files Unusual Transaction Reports as applicable to fulfil individual employee obligations to detect and deter financial crimes activity Education Requirement: Enrolled and successfully completed 1st year of post-secondary education Years of Experience: 2 years in administrative environment preferable within mortgage industry an asset Additional Qualifications, Certifications, Skills: Exceptional Problem-solving skills Proactive, takes initiative and is a self-starter Exhibits excellent time management skills and maintains a high level of organization. Inquisitive and adept at collecting and analyzing information. Capable of handling multiple responsibilities simultaneously in a dynamic, time-sensitive setting. Team player and collaborates well within the team and others to achieve common goals. Skilled at fostering strong interpersonal connections. Communicates effectively, both in speaking and writing, with a high degree of proficiency. Displays a high level of professional maturity and sound judgment. Proficient in generating and managing mortgage-related reports. Knowledgeable in the use of loan origination software. Proficient in Microsoft Office Suite, demonstrating strong capabilities in its applications. WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work® Canada for 2025 and Montreal's Top Employers 2025 by Canada’s Top 100 Employers! Learn more: https://www.fairstone.ca/en/about/canadian-lender Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/ If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application. Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Time Type: Full time Job Type: Intern (Fixed Term) (Trainee) RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025) Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca
