The Co-Op in Infrastructure Services will work in a high volume environment supporting both internal and external customers. They will work with the team to deploy, operate and maintain Windows and related OS systems (PC, laptops, Tablets, Printers) within the Infrastructure Services and Operations team. This role works as part of the Workstation team to maintain/upgrade systems and troubleshooting system/end-user issues. The Co-Op will support other teams working on technology projects, which require varied knowledge in Windows and Citrix architecture, and some working knowledge of other operating systems such as Apple OS and Google Chrome OS. They must be an excellent communicator who excels in customer satisfaction and problem resolution. Risk Management & Compliance (adhering to applicable compliance obligations, including Privacy, Anti-Money Laundering/Anti-Terrorist Financing and internal Anti-Fraud Policy requirements) must remain the over-arching focus in carrying out one's responsibilities. IT Operations Support Services: 80% (Operational Management - 70%) Practice Asset management for IT hardware, software, and equipment; purchase, deploy, reuse, retire and dispose of end-user equipment. Provide exceptional IT Service delivery to all Home Trust Employees, and a large number of mobile consultants and support staff; Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. Establish and maintain regular written and in-person communications with the organization's end users regarding pertinent IT activities. Support operations-related projects and project portfolio. Respond to inbound client communications - including alerts, emails, phone calls, and SN tickets - to IT Infrastructure Support, within reasonable timeframe. Support HP and Dell Computer hardware (1500 desktops/laptops) and fleet of 200 HP and Canon printers. Manage and maintain client specific Knowledge Databases; Follow up with end user on aged incidents. Accurately record all information regarding end user incidents or requests into an Incident Tracking program. Support end-users in their use of communication tools (e.g email) via Microsoft Outlook< Cisco UC and Blackberry devices, and manage the back-end Exchange Server, BES Server, MaaS360, Barracuda Archiver and Anti-spam firewalls that connect with it. Work with Facilities and third parties to expand the physical office-space used to accomplish business tasks, and support user-moves and additional equipment requests, in a timely and efficient manner. Work with Business and PMO to support new and ongoing projects, and smoothly hand off to application support teams. Complete tasks or special projects as assigned by supervisor(s). (Strategy & Planning - 5%) Assist with identifying and implementing opportunities for automation, cost savings, and business improvement. Ensuring Home Trust has the appropriate computers to support growth. Contribute to execution of maintenance schedules for systems and applications. (Deployment - 5%) Collaborate with IT Infrastructure on the deployment, monitoring, maintenance, upgrade, and support of IT systems, including phone networks, PCs, operating systems, and associated hardware and software. Conduct research and remain current with the latest technologies and solutions in support of deployment efforts. Supporting Other IT Operations Teams and Risk Management: 15% Maintain the latest information on internal risk management and compliance requirements. Implement risk mitigation processes and procedures within area of practice. install updates and security patches, on computers. Work with team to ensure minimal disruption to business. Coordinate activities with other team members to ensure client needs are fulfilled in a timely and efficient manner while ensuring team objectives and SLAs are met. Notify supervisor or management of all major incidents. Teamwork and Individual Performance Management (5%) Stays current with new technologies and industry trends through social media, journals and articles and user groups. Openly shares knowledge and experience with other team members Works with the team to ensure they are acting as a cohesive unit and service levels are consistent. Completes all mandatory training and the employee section of the performance management plan (PMP) as per the published deadlines. Required Skills: MS Office Suite, medium to expert level in Excel Exceptional written, verbal and interpersonal communication skills Desire to pursue a project management career path Demonstrated quick learner with affinity for technology Proven analytical and problem-solving skills Strong customer service orientation Highly self-motivated and directed Team-oriented and skilled in working within a collaborative environment Ability to effectively prioritize and execute tasks in a high-pressure environment Financial services knowledge is an asset Education: Enrolled and successfully completed 1st year of postsecondary education Experience: 1+ years of project support/coordination experience WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work® Canada for 2025 and Montreal's Top Employers 2025 by Canada’s Top 100 Employers! Learn more: https://www.fairstone.ca/en/about/canadian-lender Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/ If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application. Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Time Type: Full time Job Type: Intern (Fixed Term) (Trainee) RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025) Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca
