The Team Lead, Benefits Analytics is responsible for leading the analyst department supporting clients, developing sound underwriting strategies, policies, and procedures, and ensuring consistent and profitable risk selection across all lines of business. This individual will oversee a team of benefit analysts, ensure compliance with regulatory requirements, and support overall company growth by maintaining underwriting integrity and profitability. The Team Lead acts as the primary point of contact for escalations, provides training and support to team members, and collaborates with internal departments to drive process improvements and ensure accuracy and timeliness in plan administration. The Team Lead, Benefit Analytics Key Responsibilities: Strategic Analytics & Reporting Lead the development and delivery of benefit analytics and dashboards that provide insights into benefit utilization, cost trends and employee engagement Create reporting tools and templates using data analytics to ensure clients are provided with strategic analysis of their benefits plan performance, trends and sustainability Monitor and forecast healthcare claims, costs, and utilization patterns Use data and analytics to continuously improve analytic processes and standard operating guidelines to be implemented Team Management: Lead, mentor, and develop a team of benefit analysts. They will supervise, coach, and develop a team of group benefits analysts to achieve performance goals and maintain service quality standards Establish training programs to ensure team members stay current on industry standards and best practices Oversee annual evaluation of team members, conducting regular one-on-one meetings, performance reviews, and provide ongoing feedback and mentoring Manage daily workload distribution to ensure balanced work allocation and timely completion of tasks Monitor key performance indicators (KPIs) and identify opportunities for process improvement Promote a culture of data-driven decision-making and continuous improvement Operational Excellence Oversee the setup and maintenance of group benefit plans including enrollments, terminations, changes, and billing reconciliations. Ensure the accuracy and compliance of all plan data in accordance with company policies, carrier requirements, and legislative standards Serve as an escalation point for complex cases, client issues, or exceptions requiring specialized review Collaborate with underwriting, claims, finance, and sales teams to resolve operational issues and improve cross-functional processes Training & Development Provide onboarding, training, and continuous learning opportunities for analysts Maintain team knowledge of benefit plan design, industry trends, and system functionality Develop and document operational procedures and best practices Client Service & Relationship Management Support client relationships by ensuring high-quality service delivery and issue resolution Partner with account management and sales teams to ensure client expectations are met or exceeded Participate in client meetings or renewal discussions when operational input is required To be a successful Team Lead, Benefit Analytics you will need: Bachelor’s degree in business, finance, insurance, or a related field 5+ years of experience in group benefits administration/underwriting or operations (required) 2–3 years in a supervisory or lead role (preferred) Strong knowledge of group benefit plan designs, funding arrangements (insured, ASO, pooled), and carrier processes Excellent analytical, problem-solving, and decision-making skills. Experience working with private sector clients Deep knowledge of underwriting principles, risk management, and industry regulations Strong leadership, analytical, and decision-making skills Excellent communication and interpersonal skills, with a collaborative leadership style Experience with underwriting and data analytics tools Demonstrated success in managing change and driving operational efficiency Proficiency with benefits administration systems and Microsoft Office Suite (Excel, Word, Outlook) with a strong proficiency in Excel CEBS designation or progress toward it considered an asset Leadership and team coaching Detail orientation and accuracy Client-focused problem solving Process improvement mindset Time management and prioritization Strong written and verbal communication What’s in it for you: Have an impact in the communities we serve Participate in our contributions towards Truth and Reconciliation Learn by working and collaborating alongside our existing team of experts Employee benefit and retirement programs are provided Competitive compensation A fun, flexible, and productive work environment At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders. We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com. We know that it's the vast expertise and commitment of our teams in People Corporation and our Partner Firms that have put us where we are today. We value our employees and provide competitive salaries, a comprehensive group benefits plan, and a generous retirement savings plan. And we're in it for the long haul - once you join us, we want you to thrive. If you want to make a difference in the lives of customers, if you take pride in a job well done, and if you like to have fun, talk to us. To learn more about our Partner Firms, please click on the link below. https://www.peoplecorporation.com/en-ca/about-us/our-partner-firms Submit your information for future opportunities. Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com. For more information on Accessibility at People Corporation, visit our link https://www.peoplecorporation.com/en-ca/accessibility-statement.
