A NEW BREED OF ENTERTAINMENT With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada. Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe. JOB SUMMARY Reporting to the Sr. Manager, Facilities and Property Services, the Supervisor is responsible for the oversight and leadership of the day-to-day operations at Woodbine Mohawk Park (WMP). The goal is to deliver effective and efficient oversight of the Facilities, Property Services Maintenance and Housekeeping Operations that will ultimately lead to an exceptional guest experience. The Supervisor is expected to provide operational and site leadership by implementing best practices, structure, and rigor into the business, while demonstrating Woodbine’s Values and Beliefs for our people. KEY RESPONSIBILITIES Provide direction and guidance to team members in the areas of facilities maintenance, cleaning and property maintenance. Monitor performance, identify and recommend opportunities for development and growth and/or additional training. Provide day to day supervision of the operation and maintenance of plant equipment (HVAC, fire protection, electrical, UPS, BAS, switchgears, domestic hot water, boiler, emergency power, generators, cooling tower, heating system, water treatment, natural gas, plumbing, elevators, escalators, building infrastructure) to ensure compliance to various safety rules and regulations and efficient working conditions. Report and follow up on faulty equipment ensuring safety to equipment operators and customers. Ensure hourly staff complete all assigned tasks and that adequate equipment and materials are available to ensure effective and efficient responses to the client needs. Manage daily staff attendance and scheduling. Ensure compliance to Collective Agreement and/or applicable company/regulatory agency rules and regulations. Provide effective and efficient communication to Facilities maintenance, cleaning and ground staff regarding daily operational standards, prioritization and assignment of work, critical information such as compliance to various Acts/Regulations, and all other information relevant in the performance of their duties. Consistently and fairly apply and enforce compliance to all WHMIS, Health & Safety, ESA, TSSA, building code, fire code, Alcohol and Gaming Commission and any department operational policies. Adhere to the applicable Property Services budget, taking into consideration the available resources, the organization’s priorities and the needs of the business units and external environments. Responsible for the effective use of the Work Order Management System for repairs and maintenance of equipment and preventative maintenance programs. Investigate and resolve routine, day to day problems related to equipment and materials and refer more complex matters to the Manager, Facilities and Property Services. Monitor and bring to the attention of the Manager, Facilities and Property Services, unacceptable employee behavior or infractions to the terms and conditions of the Collective Agreement and/or applicable company/regulatory agency rules and regulations. Maintain relationships with all departments to effectively coordinate work and demonstrate flexibility in filling work orders. Respond in a timely and effective manner to unexpected and immediate needs of customers. Monitor level of service satisfaction and deal with complaints and corrections immediately. Escalate any complex issues or complaints to the Sr. Manager, Facilities and Property Services. Works collaboratively with Racing Surfaces team in the operational service approach in the areas of road maintenance, snow removal, grounds maintenance and training. Provide support to Project Management (PMO) team and General Contractors as required. Must consistently walk and visually inspect the facility and equipment. Be readily available to department leaders, staff and customers. Complete End of Shift reports and relevant reports and documentation to Sr. Manager, Facilities and Property Services. JOB SPECIFICATIONS Knowledge General to advanced knowledge of track surfaces and related issues. General knowledge of horse racing industry. General understanding of the operational and regulatory structure of horse racing. Skills Strong interpersonal, communication, leadership, organizational and management skills. Strong computer skills (MS Office Suite) and able to multi-task in an ever-changing, demanding environment. Must be flexible and innovative. Ability to maintain and influence internal and external relationships. Education and Experience Minimum Secondary School diploma Post secondary education (degree/certificate/diploma) in Property Services and/or Turf Management or related field. 3-5 years practical experience in a similar environment. Experience in managing in a unionized environment. AGCO Licenses – Must be able to obtain and maintain applicable licences. Heavy Equipment experience & training considered and asset. Horse training, grooming, racing or industry knowledge is considered an asset. Working Conditions Exposure to external weather conditions and dust, noise. Must be able to respond to numerous outside influences and impacts. Working hours are variable including majority of evenings and weekends. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required. Diversity, Equity, Inclusion and Belonging Be Yourself. We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world. At the core of everything we do is the beauty of the race horse, but it takes thousands of people from diverse backgrounds to do it as well as we do. Our team is expanding, and we want to hire the most talented people we can. Our team members work in fields such as wagering, hospitality, marketing, property services, finance, broadcasting, IT and much more. Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working with Woodbine Entertainment! With almost 150 years of proud horseracing history, Woodbine Entertainment is the founding pioneer and largest operator of professional horseracing in Canada. Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.
