Distributor Services is looking for a bright and enthusiastic individual to join the DS Knowledge Management Centre team as a Compensation Specialist. Reporting to the Manager of Distributor Services KMC, this role will be accountable for providing consistent and timely support to our internal and external customers, with a primary focus on managing the compensation administration to advisors across multiple Distribution Channels. Position Responsibilities: Conduct all accountabilities in compliance with privacy, legal, and regulatory requirements Processing Advisors’ compensation must be completed, reconciled, audited and delivered within critical timelines Manage both AWD and non-AWD volumes, with particular emphasis on time-critical functions while maintaining service standards in a high-volume environment Responsible for annual tax remittance, amendments and reporting to Revenue Canada (CCRA) Ad-hoc complex, escalated and time-sensitive compensation business needs and problems with particular emphasis on relationship management, situational communication and solution oriented responses. Communicate clearly and concisely to support problem resolution in the shortest possible timeframe and support contact centre inquiries and encourage collaboration between teams, both within Distributor Services and with other Business Units Conduct ad-hoc analysis as required, leveraging MS Excel and other tools SME for DS Compensation and develop a comprehensive understanding of Company Policy and an in-depth understanding of advisor compensation for all distribution channels Participate in projects and assignments; manage the impact that any resulting changes will have on the team’s processes and Advisor/Distributor experience Understanding and supporting our partners in Manila (the MBPS team) and working with them to improve compensation processes Continuous assessment and improvement of processes to improve service to customers, workflows and identify gaps, assess, log and own process improvements Ownership of documentation by Identifying gaps, assess, log and own knowledge management (YODA) documentation updates Required Qualifications: Exceptional oral and written communication skills Strong mathematical, analytical and problem-solving skills Intermediate/advanced MS Excel user Organizational and priority management skills with strong attention to detail Demonstrated coaching and mentoring skills Solution oriented, demonstrated judgement and decision making skills Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec Preferred Qualifications: Proficient with Distributor Services systems (AWD, DSS, FASAT/FASATWeb, Lotus Notes, Repsource) Strong working knowledge of Distributor Services and DS Compensation policies, procedures and concepts When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $50,700.00 CAD - $84,500.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
