Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
We have everything we need to inspire our customers. Except YOU.
Reporting to the Warehouse Supervisor, this individual is responsible for leading the team to deliver excellent customer service consistent with Trail Appliances expectations by driving the overall improvement of all warehouse duties, customer service, techniques and objectives.
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As a Delivery Team Lead, you will
Provide leadership and support to your team, ensuring team and business goals are widely communicated and understood
Demonstrate you are a strong team player by collaborating with your peers to promote positive relationships which deliver excellent results
Create an environment oriented to trust, open communication, creative thinking and cohesive team effort
Facilitate problem solving and collaboration
Intervene when necessary to aid the group in resolving issues
Coach and help develop team members
·Ensuring Health and Safety compliance is maintained at all times, addressing any potential risks immediately
Escalate issues which cannot be resolved by the team
Other duties as assigned
The experience we like to see
Minimum 2 years delivery experience (leading a team of 5 or more individuals)
Experience with Driving 5 Ton Trucks - Minimum one year and a clean Drivers Abstract
Minimum Grade 12 Education
Excellent verbal, written and interpersonal communication skills
Detail oriented with excellent analytical and problem solving skills in regards to customer service, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous
Ability to establish priorities, work and think independently and in a team-setting, handle multiple ongoing issues and achieve objectives without direct supervision
Proficiency in MS Teams, Excel and Outlook.
We hope you are passionate about
Teamwork! You are a team player who is able to work independently with limited supervision
Customer Service! You are a people person and can be the liaison for the customer
Leadership! You live and breathe the company values and Mission statement, serving as an example to the entire team.
Why join Trail?
Extended Health Benefits
Merit Performance
PPE Allowance
Generous employee discounts
Gym membership discount
Professional Development Programs
Employee Recognition Program
Company events
Paid Volunteer
Work Environment
On the road, customer’s home, and warehouse
Scheduled 5 days a week from Tuesday to Saturday 7:00 am start until 3:30 pm (Occasional overtime as required)
Dynamic and fast-paced
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$27 - $28.10 an hour
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INDHPN
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
