You are as unique as your background, experience and point of view. Here, you’ll
be encouraged, empowered and challenged to be your best self. You'll work with
dynamic colleagues - experts in their fields - who are eager to share their
knowledge with you. Your leaders will inspire and help you reach your potential
and soar to new heights. Every day, you'll have new and exciting opportunities
to make life brighter for our Clients - who are at the heart of everything we
do. Discover how you can make a difference in the lives of individuals, families
and communities around the world. Job Description: The Senior Support Engineer
on the Data & Analytics Core Operations team is responsible for maintaining and
supporting the processes in multiple Data Warehouses, Business Intelligence and
Data Integration applications. Our team is responsible for safeguarding our
data, making sure it is available and current when Advisors and Clients need it.
This role required 24x7 support on a rotational basis and is subject to Over
Time. What you will do: Work with stakeholders, business leaders to influence,
impact, and deliver on operational improvements, incidents, assignments &
solutions that are complex and strategic in nature. Act as Operations Lead as
part of project/development teams to: Schedule implementation of changes to meet
overall schedule of the project and mitigate risk of customer experience impacts
due to changes Lead, monitor, identify and implement operational improvements
Develop an understanding of the business applications supported as well as the
business direction Perform performance tuning for queries, applications, and
resources Use excellent analytical skills to dive into the processes we support
to resolve data discrepancies or job failures Ensure appropriate
prioritization and resolution of defects in accordance with agreed upon SLA
Ensure compliance with incident, problem and change management policies and
processes Provide technical documentation that includes design and operational
support documentation. Collaborate closely with team members, technical leads,
and application support teams to ensure quality services Strong inclination to
proactively share knowledge and expertise with others to build the support
engineering community and capability in the broader company around data Provide
coaching and advice to less experienced engineers and other Sr. Engineers. Lead
and deliver Innovative solutions and projects from conception to delivery by
leveraging Data and Technology Utilize excellent communication skills to engage,
influence, negotiate and collaborate with Project Teams, Operation teams and
vendors Participate in rotational on-call operational support, including after
hours support Occasionally provide after-hours and weekend support for planned
production implementations and disaster recovery exercises What you need to
succeed? 5+ years hand-on experience working as an IT Application/Technical
support analyst 2-3+ years or more experience with ETL Tools: Informatica
PowerCenter/Informatica Intelligent Data Management Cloud (IDMC) 2-3+ years
working in a DW/BI environment 2-3+ years experience with Mainframe
technologies; TSO, ZEKE, JCL, COBOL Knowledge of Business Objects Universe
Designer and Web Intelligence Experience with Databases: Microsoft SQL Server,
Oracle, DB2, flat files (7+ years) Experience with Postgresql
Knowledge/Experience in Windows and Unix ITIL Foundations Level 3 Certification
an asset Computer Science degree or certificate, or equivalent, supplemental
training Preferred Skills: Ability to analyze, anticipate and mitigate risk
factors and work with the team and stakeholders to minimize risk Demonstrated
level of initiative and judgement to organize and prioritize tasks, workload and
projects Ability to work as part of a virtual team to achieve tangible results,
and ability to manage and resolve conflict Strong analytical and problem-solving
Excellent oral and written communication skills both to effectively collaborate
with team members and stakeholders Proactive initiative, curiosity, and
conscientiousness to drive continuous improvement Leadership ability to lead
project teams and inspire others Willingness to share ideas and actively
participate in group discussions What’s in it for you: We’re honoured to be
recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
We are thrilled to be recognized by Excellence Canada with their top-level
certification, the Canada Order of Excellence for Mental Health at Work®, for
prioritizing employee well-being, fostering a positive work culture, and
achieving excellence in mental health. Wellness programs that support the three
pillars of your health – mental, physical, and financial The opportunity to move
along a variety of career paths with amazing networking potential. As a hybrid
organization, you and your leader use business and Client need to choose where
you work, at home or in the office As a condition of the role, the successful
candidate must obtain a Government of Canada Reliability Status security
clearance through Sun Life in advance of the start date Must be able to
satisfactorily complete applicable background checks prior to the start date and
during employment, in accordance with Sun Life’s policies and practices. The
Base Pay range is for the primary location for which the job is posted. It may
vary depending on the work location of the successful candidate or other
factors. In addition to Base Pay, eligible Sun Life employees participate in
various incentive plans, payment under which is discretionary and subject to
individual and company performance. Certain sales focused roles have sales
incentive plans based on individual or group sales results. Diversity and
inclusion have always been at the core of our values at Sun Life. A diverse
workforce with wide perspectives and creative ideas benefits our Clients, the
communities where we operate and all of us as colleagues. We welcome
applications from qualified individuals from all backgrounds. Persons with
disabilities who need accommodation in the application process, or those needing
job postings in an alternative format, may e-mail a request to
thebrightside@sunlife.com. We are proud to be a hybrid organization that offers
our employees the choice and flexibility to work from both the office and
virtually based on the needs of the business, our Clients and you! Several work
options are available and can be discussed throughout the selection process
depending on the role requirements and individual needs. We may use artificial
intelligence to support candidate sourcing, screening, interview scheduling. We
thank all applicants for showing an interest in this position. Only those
selected for an interview will be contacted. Salary Range: 90,000/90 000 -
140,000/140 000 Job Category: IT - Technology Services Posting End Date:
28/12/2025 Shine together At Sun Life, you can be your most brilliant self. Our
supportive, flexible, and inclusive work environment is one where you – and your
career – can thrive. Whatever your aspirations, collaborative leaders and
colleagues are ready to help you learn, grow, and succeed. Make life brighter
We’re a global company with a passion for people. Our purpose is to help Clients
achieve lifetime financial security and live healthier lives. As a team of
30,000 across 26 countries, our impact is far-reaching, and locally relevant
There’s power in numbers. As part of Sun Life’s growing team, you have an impact
on people in your community and around the world. Shape the future With an
optimistic eye on a brighter future, we drive to innovate. Be part of leading
change, push boundaries and try new ways of working. Use data to drive bold
actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving
transformation, sustainability and innovation for our Clients, employees,
partners, and communities. Join us. Together, we can make the future brighter.
Join a top employer for a brighter future. Visit Sun Life Careers
