Application Consultant This remote role welcomes candidates anywhere in Canada and the US. Up to 50% of travel in North America is required. A valid passport/visa is required for travel. A division of Harris, Cayenta's Implementation Team is looking for an Application Consultant who is passionate about providing segregated IT transformation for our clients. It is important for the candidate to act as a conduit between Operations, R&D, and our clients, working cross-functionally to become a product expert and a client process advisor. The Application Consultant role is project driven and will support a wide array of services for our customers. Salary: 65K - 85K CAD What your impact will be: Work with colleagues and managers to implement and proactively manage a superior technology solution for our clients. Provide implementation support to new clients by leading customers through the implementation process, communicating with those involved to ensure that implementation is completed and any issues are resolved so the client can be successfully utilizing the product. Train users in system set up, administration and maintenance Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client. Understand clients' business processes and configure applications based on business needs and accepted best practices. Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training Create user documentation when required and complete hand over documentation to assist support staff in providing quality customer care. Build our clients’ capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional product and services that fit the needs of our clients. Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates. Efficient delivery of implementation services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources. Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market. What we are looking for: Problem solving, critical thinking and analytical skills Excellent communication (both written and verbal) skills across all levels of an organization, plus a passion for seeing others succeed Entrepreneurial Spirit, with a willingness to ‘roll up sleeves’ and work at all levels of client organization Experience working with both business and IT groups Must be able to travel an average of 50% of the time within North America Nice to Have: Experience in system configuration Knowledge of SQL Knowledge of a Customer Information System (CIS) processes and functionality is a plus Experience in providing software implementation to the utility industry is a plus Strong influencing and coaching skills are a plus What we offer: 3 weeks vacation and 5 personal days Comprehensive Medical, Dental and Vision coverage from your first day of employment Employee stock ownership and RRSP/401k matching programs Lifestyle rewards Flexible work options (and some pretty cool offices!) And more! About Harris: Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses. About Cayenta: Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success. #LI-remote Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
