Compliance Analyst (LATAM, Remote)
Department: Compliance
Employment Type: Full Time
Location: Remote
Description
The Compliance Analyst role is a key role on our Compliance team. The Compliance Analyst is primarily responsible for processing payments and performing due diligence investigations, compliance support and administration - they are the first line of defense for processing payments in a compliant manner and protecting Rivalry against fraudulent transactions from fraudsters, abusers and avoiding a breach of Rivalry’s regulatory obligations.
PLEASE NOTE: For all LATAM applicants there is a requirement to cover graveyard/overnight night shifts.
Your Responsibilities
Payments Processing & Player account verification:
Process customer payouts while following all of the relevant Compliance controls
Documenting customer incoming issues for further investigation; solving directly or escalating issues to corresponding teams.
Keeping customers informed about the status of any open cases, communicating to them about resolved cases.
Assisting with payment processing controls and follow-ups.
Anti Money Laundering/Combating Terrorist Funding review;
Anti-Fraud reviews;
Money In Money Out reviews;
Assistance with payment accounts funding visibility (EDD)
Customer Verification & Fraud prevention
Resolve tickets escalated by the customer support team
Review user information for accounts that have been suspended by SumSub
Performing KYC verification including manual intervention and high risk verification
Assist the Senior KYC analysts and the Compliance Team as needed
Conducting account player verification including source of funds checks, player risk assessment, etc
Assist the Payments and Customer Support team as needed
Communicate with customers in multiple languages about issues regarding their account verification in a manner that aligns with our Customer support standards.
Escalating issues to the Compliance leadership when needed
Casino Compliance Overview
Monitor and process daily alerts, distributed via internal communication channels, related to new game releases.
Collaborate with game providers and internal teams to review casino games compliance.
Accurately input and maintain detailed compliance records of casino content into the central content database.
Conduct routine, scheduled compliance health checks (monthly, quarterly, and ad-hoc) on the live casino environment to identify and remediate any discrepancies.
Your stats:
Fluent in English (we provide financial assistance to help with this if English is not your first language!)
Fluency in a 2nd or 3rd language is an asset. Preferred languages include Brazilian Portuguese, Tagalog, Spanish, and French.
Ability to keep your cool with customers in a friendly and open manner, even when things get spicy.
A high level of attention to detail and ability to execute on new processes and procedures as they arise.
Excellent written and verbal communication skills in English and any other fluent language you have.
Comfort with ambiguity and the willingness to do what’s right even if it’s outside the box.
Comfort with modern online communication tools and systems, including slack.
Ability to work with a decentralized team, located all around the world.
Access to a fast and reliable internet connection.
Our Stats
We offer a competitive salary and total rewards package including stock options (we believe it's important for our people to own a piece of the company and share in our success).
A chance to work in one of the most exciting and rapidly growing industries.
Work with an extremely talented team who share a love for video games and esports on truly innovative projects; we’re not your typical online sports betting site.
See your performance in real time, be part of a supportive team with a focus on training, coaching and continual improvement, and benefit from yearly salary reviews.
Work from almost anywhere in the world.
Paid Vacation and Holidays.
Benefits plan in Canada, Benefits Stipend outside of Canada.
Transparent, candid, effective, driven colleagues.
Career and personal growth prioritized by management.
Every Rivalry employee gets a monthly “hobby” stipend, which includes Video Games!
