Technical Account Manager

Varicent • Toronto, Ontario, Canada • 1d ago

Innovate with Purpose: Build impactful solutions for customers worldwide.
Join Excellence: Work in a diverse, collaborative, and innovative team.
Shape the Future: Lead in redefining revenue optimization.
Grow Together: Unlock your potential in a supportive environment.

What You'll Do

Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.
Review impact of new features and fixes and assess those against customers organizational needs
Assist in configuring Varicent specific solutions based on customer requirements as requested
Generate and communicate monthly performance and support metric reports
Analyze usage data and metrics to identify remedial actions required
Help implement remedial actions for proactive maintenance
Support other team members by troubleshooting errors, bugs \& technical hurdles and advising on best practice for optimizations - upskilling the team in the process
Take initiative in identifying growth opportunities
Collaborate with our team to achieve sustainable project and product growth
Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
Work with internal stake holders to review change management process and propose future state where possible

What You'll Bring

At least 7 years of experience in IT Consulting, Enterprise Software Implementation
Bachelor's Degree or higher in a technical field or a related business discipline
Prior experience with Query Based Languages and Relational Databases
Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel
Time management: organize work schedules ensuring deadlines are always met
Strong business communication skills
Experience in gathering and interpreting requirements and matching those with product capabilities
Ability to empathize with customers and understand their needs at every stage of the software lifecycle
Initiative and ability to work with minor oversight Ability to adapt to evolving and changing processes
Preferred: Hands on experience of Varicent software products (Administering, implementing, and/or supporting

Success Outcomes 1-3 Months

Candidate should be familiar with company culture, policies, and internal systems.
Training and onboarding should be complete.
Candidate will learn the various sources to obtain information.
Begin client and CSM introductions.
Participation in team meetings and events.

4-6 Months

Candidate should be able to manage their clients fairly independently and adhere to the VIP program.
Candidate will begin to prioritize their own work and demonstrate problem resolution, personal growth, and adaptability

7 Months And Beyond

Candidate will be given a full client portfolio. After 12 months should be able to perform all duties of a TAM, including performing a complete Annual Health Check

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