Description: About us: Your opportunity: Your responsibilities will include:
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Providing detailed information on Tri-Campus programs, procedures, policies and deadlines
- Determining logistical details and activities for events and programming, including the coordination and delivery of evening and weekend on campus programming and provide general support to Athletics \& Recreation initiatives in the Tri-Campus Portfolio, including the Tri-Campus League
- Resolving issues within the scope of the role and escalating problems as required
- Acting as the first point of contact for a variety of program supportservices in a highly customer service orientated environment
- Disseminating information
- Formatting and maintaining communication templates
- Serving as a resource to others by providing job-related guidance and ensuring that facilities and equipment meet the highest standard for play and player safety
Essential Qualifications:
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Advanced College Diploma (3 years), preferably in Physical Education, Recreation or Sports Management. Must successfully complete a current recognized Standard First Aid, AED, and CPR certificate within the first 3 months of employment.
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A minimum of two years of related experience in a customer service orientated position in a sport and recreation environment.
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Familiarity with athletic facilities, equipment and/or programs.
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Experience de-escalating conflict/stress environments.
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Experience with athletic recreation program delivery and familiarity with post-secondary recreation and intramural programs.
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Must possess excellent oral and written communication skills, conflict management skills, ability to exercise good judgement and initiative, ability to resolve problems.
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Display an understanding of diversity and equity issues.
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Demonstrated ability to organize and coordinate activities; proven ability to collaborate and participate effectively within a team; commitment/passion for the continuum of programs, enthusiasm and skill in mentoring student leaders.
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Strong computer skills an asset.
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Communicator
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Organized
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Problem solver
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Punctual
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Self-directed
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Team player
Diversity Statement
University of Toronto
