The Customer Service Agent is responsible for serving clients in a quick and professional manner in order to ensure organizational efficiency and high level of customer satisfaction.
1. Rental Duties
- Answer telephone to provide info and receive orders
- Speak to customers in English or French as needed
- Greet customers and discuss their car rental needs
- Pick up and drop off clients as needed
- Deliver vehicles that are ready and clean
- Open and close contracts and other documentation
- Confirm reservations by follow-up phone call
- Ensure all contracts and condition reports are complete; re-rinse exterior if needed
- Ensure delivery is done in a professional and efficient manner
- Receive returned vehicles, inspect, and close contracts
- Assist team members in daily planning
- Participate in ad hoc projects (prepping and/or rinsing cars)
2. Administrative Duties
- Fully proficient in Globe's policies and procedures
- Be ready for quizzes from time to time without notice and pass them with 80%
- Some of the duties are (but not limited to):
- Answering client questions
- Filling out rental agreements
- Conducting condition reports at departure and return
- Proper filing and following office procedures
- Assist in various administrative duties as needed
- Email important notices and issues to the proper person/department
- Respond to emails
3. Perform other related duties as required
4. Must be fluently bilingual
5. Possess a valid Canadian driver license
