Job Summary Job Description What is the opportunity?
What will you do?
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns
- Contact customers to collect total arrears including past due rental payments, interest, and fees
- Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners
- Negotiate payment plans to reduce loss from a delinquent account
- Work with clients, vendors, and asset remarketing companies to recover equipment
- Initiate activities (i.e. sending letters, equipment recovery, assigning of bailiff's) on accounts that are deemed 'uncollectable' in order to mitigate our loss
- Prepare receivership and/or bankruptcy documentation as required and initiate contact with Trustee for release of secured equipment
- Analyze accounts to determine high priority accounts to be given immediate attention
What do you need to succeed? Must-have:
- Proven interpersonal, communication and problem resolution skills
- Proven ability to build rapport while offering the right solutions for our clients while mitigating risk
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
- Strong oral and written communication skills
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
Nice to have:
- Past experience in a customer service role where you provided a variety of needs based solutions
- Past experience in the equipment leasing industry
- French language skills
What's in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
Job Skills Additional Job Details Address:
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Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above I **nclusion and Equal Opportunity Employment**
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