Account Manager

MiQ Digital • Vancouver, British Columbia, Canada • 10h ago

THE OPPORTUNITY

Manage a designated book of business to meet quarterly revenue and product adoption goals, in collaboration with the Sales team.
Build and maintain strong, trust-based relationships with clients throughout their lifecycle.
Oversee the post-sales process, ensuring smooth operations and client satisfaction.
Act as the main point of contact for clients, both internally and externally, ensuring clear communication and strong partnerships.
Ensure operational excellence at every stage of the campaign lifecycle, including delivering insightful reports.
Work closely with your team and Traders to set up successful campaigns.
Troubleshoot issues as they arise, removing technical challenges from the trading and product teams.
Identify opportunities for additional revenue by providing strategic recommendations to clients.
Serve as a trusted advisor, offering valuable insights and feedback to both clients and internal teams.
Proactively challenge ideas and assumptions, fostering open, honest dialogue.
Understand client challenges deeply to provide relevant solutions and drive success.
Consistently propose creative solutions for client challenges and inspire a culture of innovation within your team.
Pilot new ideas, methods, and approaches, taking calculated risks to improve outcomes.
Share innovative practices with sales and trading teams to enhance overall performance.

YOUR QUALIFICATIONS

At least 3-4 years of experience in the programmatic media, social, and/or ad tech space.
At least 2 years client facing experience working in a team environment
Client Services / Account Management / Sales Support / Ad-Ops background advantageous but not required
Experience with basic functions of Microsoft Excel or similar
Ability to meet tight deadlines and prioritize workloads in a fast-paced environment
Ability to problem-solve, work independently, and identify potential risks
Eager to learn new systems, technologies, and advertising techniques
Flexible and adaptable as a team player with strong communication skills
A can-do attitude to provide energy, drive and enthusiasm
A dream to grow your career as the company scales
Alignment with MiQ's core values

WHO YOU ARE

Passion - We love and live what we do
Determination - We always find a way to 'figure it out'
Unity - We hold each other accountable. We win and lose as a team.
Agility - We anticipate the unexpected, embrace and adapt to change
Courage - We dare to think unconventionally

WHO WE ARE BENEFITS \& PERKS

Competitive compensation that includes bonus and Profit share
No copay Benefits from day 1 (single or family)- medical, dental, vision
25 vacation days
2 extra paid days of Inclusion Leave per year to acknowledge and celebrate cultural holidays, community endeavours, and inclusive initiatives that are meaningful to our employees beyond the standard holidays.
6 months paid parental leave
RRSP matching contribution plan
Wellness benefits
Awesome opportunities for growth
Flexible work environment with both remote and in office attendance and fun team building activities
2 weeks virtual orientation to learn about our business and meet the broader team upon joining MiQ

Apply Today!

MiQ Digital

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