Front Desk - CLOSER

Gold's Gym • Port Coquitlam, British Columbia, Canada • 14h ago

Must be available 6:15pm-11:15pm weekdays AND weekends as needed.
Requested training shifts may be mid day for the first 7-10 days of employment.
Shifts are 4-6 hours in length - aprox 15-20 hours per week.

What we need from you

Service driven with an enthusiastic attitude.
Previous customer service experience required.
High school diploma required.
Excellent written and verbal communication skills.
Valid First Aid certification an asset.
Fluent in English - Ability to speak other languages an asset.
Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
Knowledge of cash handling / previous experience with POS terminals.
Ability work both alone and in groups.
Critical thinking / problem solving skills.
Must have reliable transportation (important for openers and closers due to limited bus services in this area)

Key Responsibilities

Complete all On boarding and intro training in full.
Greet members and guest enthusiastically to encourage a positive culture at the club.
Ensures all member and guest inquires and requests are handled with care and professionalism.
Ensures all notes and tracking on comments and concerns are tracked using appropriate company software's.
Monitor member check-ins / Check-in guests ensuring all policies and processes are completed in detail.
Ensure all payments and cash handling is completed in detail - balanced and all POS transactions are closed.
Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
Complete all guest check in procedures.
Work closely with leaders and team members to ensure facility is cleaned and well upkept during open/shift hours.
Ensuring all proper closing procedures are completed with team members.
Preform any general end of night cleaning duties and communications to external cleaners as needed.
Complete any and all general administrative and clerical duties as needed by the company.

What We Offer

Positive, rewarding, and collaborative team environment.
Complimentary club membership.
Discount on Gold's Gym merchandise and services.

Gold's Gym

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