Lead, mentor, and develop the service desk team, ensuring high levels of motivation and performance. University or College Degree or equivalent experience.6+ years' technical and operational support experience5 Years of Service Desk.5 Years of support experience as an IT ManagerParticipating in developing and delivering related training, communications and procedural documentation.
Experience with helpdesk software, ticketing systems, and IT Service Management (ITSM)ITILTicketing systemsMicrosoft OfficeFreshworks Software. Understanding of networkingHardwareSoftwareMCSE
