Hi there! Thanks for stopping by đź‘‹
What You'll Be Doing
- Schedule and facilitate one to one and one to many training sessions with topics including back office configuration, and POS sales workflows.
- Educate and train customers on use of the POS settings and configuration tools through 1:1 sessions, telephone and email support
- Update customer records in Salesforce, ChurnZero and other web-based tools to reflect new information and Implementation timelines
- Work closely with Implementation Consultants and cross departmentally with the Sales, Customer Success and Support, and Product teams to enable and improve the onboarding process
- Evaluate customer comprehension and adjust teaching methods to empower a vast array of personalities and learning styles
- Build and maintain active relationships with the customers to further their satisfaction, business and growth
- Maintain a high level of customer satisfaction through each stage of the post-sales relationship, including onboarding, follow-ups, and hand-off to support
What You Need To Bring
-
Experience in customer-facing activities (in a B2B environment is a plus!)
-
Experience in Retail
-
Experience in training, teaching, onboarding or facilitating orientation sessions
-
Ability to quickly learn, understand and teach tech concepts
-
Excellent communication (oral and written) in English and in French
-
Previous experience in a technical role (software, IT, tech support)
-
Previous experience with POS configuration and back office POS management
-
Knowledge of Apple tools, web technologies, and networking
-
Experience with Microsoft Excel
-
Good understanding of Retail Point of Sale technologies
-
Experience with SaaS
What's in it for you?
-
Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
-
Genuine career opportunities in a company that's creating new jobs everyday;
-
Work in a team big enough for growth but lean enough to make a real impact.
-
Lightspeed RSU program (we are all owners)
-
Unlimited paid time off policy
-
Flexible working policy
-
Health insurance
-
Health and wellness benefits
-
Possibility for transit fees to be covered
-
Paid leave assistance for new parents
-
Linkedin learning
-
Volunteer day
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here?
Who We Are
