At CAAT, we're passionate about what we do. And it shows!
Here, you'll find a cultural spark in everything we do -- from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn't just feel different at CAAT. It is different. We're one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve -- from education institutions to major corporations and household brands. And we're just getting started. Driven by core values and a shared purpose, we're fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we'd love you to be a part of it.
About the Role:
We are seeking aSenior Director, Employer Services, who will play a pivotal role in shaping the way employers interact with and experience our pension plan.
This person will be strategic and a service-oriented leader that will set and execute the long-term strategic direction for employer service delivery, oversee complex change management, and ensure our growing employer base receives consistently exceptional support. The Senior Director, Employer Services will be reporting to the Vice-President, Employer Services,
This is more than an operational leadership role---it's an opportunity to transform how employers engage with a national DB pension plan through modernization, innovation, and seamless digital integration. You will lead high-impact initiatives, inspire a high-performing team, and collaborate with internal and external stakeholders to deliver solutions that support our plan's expansion and long-term success.
As the Newest Member of our Team, You'll:
- Lead the strategic direction of Employer Services---develop and implement a multi-year strategy that aligns with the organization's national growth objectives, enhancing operational efficiency, employer satisfaction, and digital innovation.
- Oversee the design and delivery of pension administration services, ensuring employers receive timely, accurate, and high-quality service in accordance with plan rules, collective agreements, and applicable legislation.
- Champion the employer experience by proactively identifying emerging needs, building trusted relationships with key employer stakeholders, and translating feedback into scalable service enhancements.
- Drive national service readiness, leading the expansion of service capabilities, resource planning, and operational alignment to support organizational growth across new jurisdictions and sectors.
- Manage and mentor a high-performing team, providing clear direction, setting expectations, and fostering a culture of accountability, collaboration, and continuous improvement. You'll coach managers and team leads to strengthen leadership capability and build succession.
- Lead transformational change, including the implementation of new tools, technology platforms, and digital solutions that modernize employer-facing processes and optimize data reporting, reconciliation, and integrity.
- Oversee compliance and risk management, ensuring all services are delivered in accordance with provincial and federal pension regulations, plan text, and internal policies, while developing safeguards and protocols for data quality and process accuracy.
- Leverage data to inform decision-making, identifying service trends, root causes, and areas for optimization. You'll lead performance monitoring using KPIs and use insights to improve service delivery and inform strategic planning.
- Serve as a senior advisor and collaborator, actively participating in cross-functional committees and enterprise-wide projects, ensuring Employer Services plays an integral role in organization-wide transformation initiatives.
- Resolve complex or escalated issues with professionalism and influence, using strong negotiation and communication skills to reach solutions that serve both employer and organizational goals.
- Collaborate with IT, HR, Finance, and external vendors to ensure seamless integration of employer-facing technologies and effective vendor management (e.g., pension payment service providers).
- Lead and contribute to strategic projects, managing timelines, resources, risks, and communications to deliver value-added outcomes for employers and the organization.
- Foster a service culture rooted in empathy, proactivity, and professionalism, ensuring every interaction with Employer Services builds trust and reinforces our commitment to delivering long-term value to participating employers.
To Succeed, You Bring:
- A post-secondary degree in business, finance, actuarial sciences, or a related field, with a professional pension designation (e.g., CEBS, PPAC) or equivalent experience.
- 10 years of experience in a multi-employer pension plan (MEPP), public sector pension environment, or administration service provider, with 5 years in a senior leadership role.
- Expertise in pension administration, plan design interpretation, and compliance within provincial and federal regulatory environments.
- A track record of success leading transformational initiatives, especially involving employer experience, data modernization, and technology integration.
- Demonstrated ability to build trust and influence across all levels of an organization, including senior executives and external partners.
- A client-first mindset with outstanding judgment, emotional intelligence, and communication skills to navigate sensitive and complex matters.
- Strength in change leadership, performance management, and driving operational improvements through a continuous learning lens.
- Strong knowledge of digital tools and data systems, along with experience in annual data collection, contribution reconciliation, and real-time reporting processes.
- A passion for strategic planning, problem-solving, and creating scalable service delivery models in a growing, fast-paced environment.
At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We're incredibly proud of our people and the remarkable impact they have as catalysts for change. We're committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you'll enjoy:
- Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
- Comprehensive \& Holistic Care:Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan -- we have you covered.
- A Place to Collaborate and Win: We've built a lively environment where creativity and open communication thrive. It's why we're consistently recognized as one of 'Canada's Most Admired Corporate Cultures' , one of 'Greater Toronto's Top Employers' , and one of the 'Best Places to Work'.
- Work that Truly Matters. You're giving Canadians the opportunity for better retirement security, and organizations the chance to do more.
If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.
Learn more about us by visiting www.caatpension.ca/careers
Diversity, Equity, Inclusion, and Belonging (DEIB):
DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.
CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.
