Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec™ streamlines operations, optimizes facility management, and simplifies program and membership management.
Since 2009, Amilia has been on a mission to revolutionize how communities connect and participate in activities. By combining cutting-edge technology with deep industry expertise, the software empowers organizations to manage registrations, memberships, facilities, and finances more efficiently while enhancing community engagement.
Over 1,500 organizations across 6,600 locations in North America rely on Amilia to serve 4.5 million participants and process $750M in transactions annually.
Caring is at the core of Amilia's culture: for customers, tailored products, and colleagues alike. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do.
What can you expect:
At Amilia, we're reimagining how communities engage in recreation, learning, and wellness. As we continue to grow, we're looking for a Sales Support Specialist to join our high-impact sales team. You'll play a key role in enhancing the SMB sales cycle by bridging the gap between product functionality and sales execution. From supporting product demos to solving tricky technical questions, you'll help Account Executives keep momentum and close deals.
If you're collaborative, resourceful, and love making complex things simple---this one's for you.
You'll be responsible for:
Client-Facing Support
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Participate in key client calls (e.g., validation events) to support specific needs such as import requests, integration options, etc.
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Assist Account Executives in overcoming technical or product-related blockers during the sales process.
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Propose creative solutions or workarounds when prospects have unique operational needs or limitations.
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Stay current on platform capabilities, product limitations, and the onboarding process to ensure accurate guidance.
Demo Environment Ownership
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Build and maintain demo environments tailored to specific verticals and deal scenarios, ensuring they reflect real client workflows.
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Ensure consistency and accuracy across key modules and user journeys showcased in sales demos.
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Support Account Executives in configuring free trial accounts for high-potential prospects.
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Keep demo environments up to date by enabling new features and modules as they become available.
Cross-Functional Collaboration
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Work closely with the Professional Services and Product teams to stay aligned on implementation capabilities.
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Bring feedback from the field to help improve positioning, documentation, and feature clarity.
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Assist in preparing responses for technical sections of RFIs or unique sales questions.
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Capture and document recurring questions, technical nuances, and customer feedback to build internal FAQs and improve sales readiness.
