Job Summary Job Description What is the opportunity? What will you do?
- Raise awareness amongst Dealers to RBC Investor Services presence in the marketplace.
- To develop and maintain relationships to ensure consistent quality of service delivery for our key strategic partners.
- Distribution of Fund Fact Sheet
- Maintenance of Dealer and Intermediary Agreements; setup and maintenance of dealers on the System within SLA
- Communication and monitor and disseminate information using Fundserv's Fund Company Bulletin automatic mailing service.
- Respond to Fundserv file issues and trade rejection inquiries that are encountered across all Fundserv management companies.
- Review daily new sales person reporting and email inquiries and ensure that information is entered into the System within the SLA.
- Monitor, flag, action and file emails from generic Dealer Relations inbox.
- Reconcile and manage commission and trailer fee payments.
- Maintain a dealer contact management database.
What do you need to succeed? Must have:
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3 years of relevant work experience in the financial or asset servicing industry
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Completion of the IFIC Operations of Mutual Funds course
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Segregated Funds knowledge
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Previous Customer/Dealer service experience
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Strong critical thinking and prioritization skills
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Bilingual Language Proficiency in English/French, preferable
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Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate.
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Opportunity to obtain hands-on experience throughout your role
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Working with an exciting, close-knit, supportive \& dynamic group
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Opportunity to collaborate with other business segments within the bank
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Excellent career development and progression opportunities
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A comprehensive Total Rewards Program including bonuses and flexible benefits
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Competitive compensation
Additional Job Details
Royal Bank of Canada
