-
Delivers quality \& improvement to meet or exceed all key performance indicators (KPIs):
-
Comp Sales, % Sales to Plan; Conversion \& Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth \& Retention Goals; Net Promoter Score; Current year objectives
-
Demonstrates understanding of retail business \& the capability to transfer knowledge to superior sales \& business results. Learns \& understands the competition \& market trends.
-
Supports the store manager in diagnosing the business \& leverages the synergies of Retail, Lab \& Doctor to drive positive results.
-
Supports store business plans to maximize sales \& profit, leverages strengths \& addresses opportunities for recovery.
-
Partners with store manager to lead a team through strong knowledge \& skills.
-
Provides training \& guidance to team members.
-
Delivers clear \& constructive feedback in a timely manner.
-
Informs store manager of any situation that may require any development or disciplinary action of others.
-
Supports recruiting, helps select high caliber team \& creates talent pipeline.
-
Follows guidelines to optimally staff store.
-
Shows great pride in the store appearance \& executes visual directives.
-
Strives to maintain positive working relationship with doctors.
-
Adheres to \& ensures compliance of team to Company policies \& procedures. Meets or exceed all goals.
-
Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
-
Performs \& understands administrative duties.
-
Maintains a safe working environment for all.
-
Works a flexible schedule, including nights \& weekends.
-
Under current \& valid state Opticianry license perform the following:
-
Provides expertise \& product knowledge on lens choices based on the patient's vision needs \& doctor prescription.
-
Adjusts \&/or repairs eyewear.
-
Presents and dispenses eyewear \& creates a lasting impression.
-
Performs accurate digital measurements.
