Are you passionate about customer service and want to explore a fast-paced, community-focused industry? Are you looking for a dynamic work environment where you get to directly impact the success of the team? We have an opportunity for you!
As a Customer Experience Specialist, you will provide front line support of information and sales to Rider Nation. This will include support for home games, Rider programs, and various events. You will be the fans' direct liaison to setting them up for an amazing game day experience!
Key responsibilities include, but are not limited to:
- Handle customer ticket inquiries and transactions in person, by email, or over the phone in a professional and courteous manner
- Ensure high-quality customer service satisfaction
- Balance and account for cash and debit/credit receipts
- Organize and distribute will-call tickets
- Other responsibilities based on programs and needs during the season
- Miscellaneous duties as assigned
Qualifications:
- One to two years of experience in a customer service-focused business environment
- Proven ability to act professionally in responding to customers and problem-solving
- Experience taking payments in cash or using debit/credit machines
- Proficient computer skills, including spreadsheets and ticketing database is an asset
- High attention to detail, accuracy, and organizational skills
- Proven communication skills
- Quick thinker and responds positively to changing priorities in a fast-paced, exciting work environment
- Ability to work as part of a team and independently as needed
This role will be required to be available:
- Rotating Saturday shifts (in season)
- Available to work irregular hours and work schedules as well as work Game Days
Our employees are empowered to make a difference not only in the community but in our business operations as well. It is our "secret" to a happy workplace. To do that, the Riders foster a culture that values respect, teamwork, hustle, hard work, and fun (it is football, after all!).
The Saskatchewan Roughriders are advocates for equity and inclusion and want our workforce to reflect the diversity that makes our province strong. YOU are Rider Nation, and we want the growth of our team to reflect all the amazing talents Saskatchewan has to offer.
We acknowledge the time and effort that is required to apply and thank all applicants for their interest; however, only those chosen for an interview will be contacted.
