Company description:
Heartland Test Centre -- Kitchener is a part of Heartland International English School Ontario Inc. -- a private ESL school and a licensed test centre for the IELTS and CELPIP English proficiency tests. Its head office is in Mississauga with test venues throughout the GTA and Kitchener.
Job Description:
The Test Venue Administrator oversees the test venue and all aspects of IELTS/ CELPIP test delivery at the test centre, on behalf of the Test Centre Manager.
The Test Venue Administrator is responsible for the smooth administration of IELTS/ CELPIP tests on test day, coordinating all test day activities, including but not limited to:
- Maintaining the security of the test venue, ensuring only authorized test day staff and registered test takers are allowed
- Monitoring test progress and ensuring test delivery policies are followed
- Monitoring all test day personnel to ensure tasks are being carried out correctly in adherence to the test partners' policies and procedures
- Preparing test materials, computers, equipment and testing space
- Handling test day issues or escalations from test takers
- Maintaining accurate records of test materials and other confidential documents
- Ensuring the secure storage and destruction of test materials in accordance with Test Partner policies and procedures
- Assisting Test Centre Manager with additional tasks as required
Job Details:
Position type: Permanent Full-time
Work schedule: Wednesday to Sunday (up to 40 hrs per week)
Shift duration: Typically 8:30am to 5:30 pm
Rate of Pay: $22 per hour
Work location: 72 Victoria St. S, Kitchener ON N2G 4Y9 (Note: Training at the Head Office in Mississauga)
Start date: 10 May 2025
Essential attributes and competencies:
- Sound knowledge of IELTS and CELPIP test day procedures and roles (highly preferred)
- Strong customer service orientation
- Exceptional oral communicator in face-to-face and telephone interactions
- Strong writing skills, including up-to-date knowledge of business writing conventions
- Thrives in a collaborative environment and also capable of self-direction
- Highly effective at planning, organizing, and managing processes and people
- Accuracy-oriented and highly attentive to detail
- Strong computer literacy skills and proven ability to adapt to new applications and processes
Qualifications:
- Experience working in a high stakes testing environment (preferred)
- Experience working in a supervisory role (preferred)
- Legal status to work in Canada
- Valid Police Criminal Reference Check (acquired within the past six months)
- Bachelor's degree (or equivalent related professional experience)
- Minimum 2 years' work experience in a process-oriented field (e.g., logistics, event management, educational administration)
- Must be physically able to lift up to 30 lbs and move around light furniture/ equipment
How to apply:
Please email a cover letter and resume to: ******@heartlandenglish.com
Subject line: Test Venue Administrator - Kitchener
Application deadline: 20 April
Interviews will be conducted on April 23 and 24, 2025 at 72 Victoria St. S., Kitchener.
We thank all applicants for their interest. However, only those selected for an interview will be contacted.
