Imagine your future with us!
About The Role On-site **| 12-Month Contract |** Junior Level
Key Responsibilities
- Maintain familiarity with regulations/industry-specific needs and developments in clients' industries;
- Adhere to ALS Client Service Guidelines as provided in the Client Service Manual and National and Local Standard Operating Procedures including Quality procedures;
- Receive and respond to client calls, e-mails, and requests within the timeframe outlined in the client service manual;
- Provide technical advice regarding analytical programs, tests, sampling, sample handling, prices, and testing requirements;
- Review and approve select data reports and invoices;
- Track client projects on the LIMS system and provide status updates to the lab manager or clients when requested;
- Review selected chain of custody /analytical request forms received in login;
- Prepare, issue, and follow up on select quotes;
- Prepare sample bottle requests and assist in sample login/shipping;
- Maintain communication with laboratory staff on turnaround times and relay appropriate information to clients;
- Contact clients for payment and process these payments through Moneris
- Maintain and follow up on Client SIF dashboard
- Issue file amendments and make basic login corrections
- Receive and upload sublet reports
- Maintain and update client information (contacts, addresses, etc.);
- Communicate information relative to customers, contracts, and status of opportunities to the Lab Manager;
- Coordinate and communicate with other areas (i.e. management, other laboratories, other analytical areas) on project status and problem resolution;
- May train and/or coordinate activities for other staff;
- Represent the lab at meetings/conferences/trade shows as required;
- Observe established safety regulations and comply with all ALS health and safety policies and procedures;
- Other duties as assigned.
About You
- Intermediate English communication skills required (auditory, verbal, written, and reading);
- Intermediate user of Microsoft Office (Word and Outlook), with basic knowledge of computers;
- Accurate and efficient data entry skill is an asset;
- Ability to perform repetitive tasks accurately in a fast-paced environment;
- Well organized, with the ability to meet strict deadlines;
- Analytical and process-oriented, with the ability to critically think in ambiguous situations
- Ability to work independently and as part of a team;
- Strong work ethic and willingness to take on varied tasks as required;
- Commitment to excellence and a client-focused attitude.
Required Qualifications
- Completion of high school diploma or equivalent required;
- 1-2 years' experience working in a fast-paced, production, and/or preparation environment;
- 2-4 years' experience working with clients/customer service;
- Valid unrestricted license for personal vehicle use applicable in the province/territory;
- No major driving violations and no more than two minor violations/incidents.
Physical Demands
- Ability to lift up to 30lbs and carry for short distances;
- Manual dexterity to perform intricate and/or repetitive tasks;
- Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
- Please note that ALS operates 24/7 may will require day, afternoon, and graveyard shift work including weekends.
Working at ALS
Our Benefits Include
- Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
- Additional vacation days for years of service
- Business support for education or training after 9 months with the company
- Learning \& development opportunities (unlimited access to e-learnings and more)
About ALS
Everyone Matters
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