Job Title
Job Description
- Candidates must be located within 64 KM (40 miles) from the Niagara Falls site**
Job Description
A NEW CAREER POWERED BY YOU World's Best Workplaces Best Company Culture Best Companies for Career Growth
CAREER GROWTH AND PERSONAL DEVELOPMENT
What You Will Do In This Role
- Be the point of contact for technical inquiries about hardware, software, or other designated client products.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Prepare complete and accurate work including appropriately notating of accounts as required.
- Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
- Deliver expert customer experiences...with a smile.
Your Qualifications
- Musts live within 64 KM from our Niagara Falls location.
- 1 year of customer service experience or equivalent with a High School diploma or GED.
- Effective communication skills in English, both written and verbally.
- Familiarity with iOS and/or macOS, or comparable technology, is preferred.
- Proficiency in fast-paced multi-tasking with strong problem-solving skills.
- Eagerness to learn new technologies.
- Patience in working with customers is second nature for you.
- The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
What's In It For You
- $19.50/ hr starting wage with career progression up to $20.47/hr
- Full time, paid classroom and on the job training in our beautiful Niagara Falls location
- Opportunity to work from home after 90 days with the possibility of being recalled to site at anytime
- Lucrative employee referral bonus opportunities
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
Language Requirements
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