Reporting to the Manager, Retail Credit Products, the Analyst, Retail Credit Products contributes to the development, implementation and maintenance of departmental initiatives and strategies that contribute to portfolio growth, profitability and customer and employee engagement objectives, with a specific focus on Alterna's retail credit product suite.
Through research and analysis and a strong ability to work with data to generate meaningful insights, the Analyst, Retail Credit Products will support the performance of the retail credit product and service portfolio.
Major Responsibilities
- Analyze retail credit industry trends, competitive reviews and customer needs leveraging internal and external sources.
- Provide actionable insights and recommendations from analysis to drive growth across the retail credit product portfolio.
- Support the Manager, Retail Credit products with corporate project related deliverables and ad-hoc data analysis.
- Support the Manager, Retail Credit products with the planning, development, and execution of retail credit product departmental initiatives (ex. credit service fee reviews, product acquisition/cross-sell campaigns, credit document agreement updates and maintenance, profitability reporting)
- Work with cross-functional teams as necessary (i.e. Technology, Marketing, Service and Sales, Legal and Compliance, Credit Risk etc.) to assist in implementing recommendations that improve product financial performance and depth of relationship.
Expectations / Outcomes
- Alterna's retail credit product line is viewed as competitive and meets or exceeds customer needs.
- Performance Agreement measures are met as they relate to retail credit.
- Support a work environment that promotes a positive customer and employee experience, quality, efficiencies, and effectiveness.
Contacts
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Primary:
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Managers of all Alterna's business and support functions
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External vendor/alliance partner representatives
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Branch managers
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Alterna's leadership team (Director and VP levels)
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Secondary:
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Branch staff
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Call Centre representatives
Qualifications
Education / Certifications / Experience
- Post-secondary education: University/College degree in business, commerce or a related discipline or equivalent combination of education and experience.
- 2-year experience in a similar analytics-based role in financial services
- 2-year experience in a financial services role, ideally in the retail lending space
Knowledge / Skills
- Strong knowledge of financial products and services.
- Excellent communication (oral and written) skills; strong presentation skills.
- Proficient with Microsoft Office applications (Word, Access, Excel, PowerPoint) and the ability to easily learn other programs.
- Experience with Business Intelligence tools, data mining and reporting considered an asset.
Competencies
- Demonstrated critical thinking and analytical skills; proficiency in problem solving.
- Advanced skills in data analysis, reporting information and in the development of identifying actionable insights from analysis.
- Ability to work independently and as a team member.
- Customer service orientation and dependable.
- Solid verbal and written communication and presentation skills.
- Excellent organizational and multi-tasking skills.
- Attention to detail.
- Ability to multi-task, adapt, and meet tight deadlines.
About Alterna Savings
Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.
Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.
To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.
Working at Alterna
We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.
* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.
* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.
