Description: About us: Your opportunity: Your responsibilities will include:
- Checking that applicants meet the requirements outlined in the awards criteria
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Maintaining a database of awards information and decisions
- Providing detailed information on processes, policies, and procedures
- Processing and issuing invoices
- Liaising with divisional awards staff to facilitate payments and resolve account and payment issues
- Monitoring, recording, reconciling and/or reporting on fees and awards funding accounts
- Identifying and analyzing data discrepancies and taking necessary actions to correct errors
Essential Qualifications:
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Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
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Minimum three(3) years related experience in data entry and front line customer service
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Experience with a computerized records management system to identify, categorize, store, retrieve, and dispose of records
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Experience in electronic imaging and storage processes
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Advanced skills in Microsoft office including Word and Excel
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Demonstrated skills and experience using data management systems, creating and manipulating spreadsheets, posting to and navigating websites or SharePoint On-line
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Superior oral and written communication skills; Ability to communicate effectively both orally and in writing; Excellent interpersonal, cross-cultural, organizational, customer service and problem solving skills
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Extremely good organizational ability and ability to prioritize a diverse workload required
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Ability to handle large quantity of work under pressure and to meet deadlines; demonstrated ability with fast and accurate data entry
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Ability to work both independently and ina team environment
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Ability to exercise judgement, accuracy and attention to detail; initiative
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Demonstrated ability to adapt to new practices and procedures quickly and accurately
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Demonstrated ability to work with confidential information and to ensure privacy of student information is maintained at all times
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Knowledge of university and education systems worldwide, admissions policies and requirements for undergraduate programs, and university awards policies an asset
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Adaptable
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Communicator
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Efficient
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Organized
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Problem solver
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Resourceful
Diversity Statement
University of Toronto
