Overview:
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Creates an atmosphere that induces guests to make Hard Rock Hotel \& Casino Ottawa their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
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Provides superior customer service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests and coworkers.
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Maintains company funds and equipment in an orderly manner.
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Pours drinks according to established recipes; maintains a clean and safe work environment.
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Ensures compliance with underage serving policies.
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Demonstrates specific product offerings and ordering procedures.
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Monitors proper par levels of all supplies at assigned bars.
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Communicates any problems or situations to the immediate supervisor.
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Responsible for the security and accuracy of assigned bank and is accountable for any and all overages and shortages.
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Opens/closes bar according to established procedures.
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Provides work direction for bar attendants assigned to bar.
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Attend and participate in meetings, completing follow-up as assigned.
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Perform work regularly and predictably.
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Responsible for cleaning and distribution of ash trays.
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Responsible for cleaning and sanitizing work and public spaces.
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Other duties as assigned.
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Must be at least 21 years of age
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High School diploma or equivalent preferred.
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At least 1 year work experience in similar setting helpful.
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Previous money handling skills preferred.
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Computer skills a plus
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Must be able to stand for long periods of time and work in a loud environment.
KNOWLEDGE OF:
- How to mix a wide variety of drinks.
- Excellent customer service skills.
- The operation of all bar equipment.
- Machines and equipment used, but not limited to, include cash register, EDI liquor dispensing equipment, beverage dispensing equipment, blenders, dishwashers, and coffee making machines.
- Pertinent federal, state, and local laws, codes, and regulations.
Physical Demands:
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- The employee must frequently lift/push/pull and/or move up to 50 pounds.
Working Conditions:
- Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
Closing
Hard Rock International (USA), Inc.
