Overview
The Informatics Support Analyst is the liaison between the medical staff community and the information systems. The responsibilities include: First point of contact for IT support, provide one-on-one support services for physicians, assist with the creation and maintenance of PowerPlans and PowerNotes for the physicians, educating physicians on current systems, and assisting with implementing, upgrading and supporting application systems.
Responsibilities
- Identifies opportunities to leverage technology to improve clinical workflow. Leads the development of policies and procedures and provides guidance on EMR best practices to various Process Improvement committees in UMC for the optimal usage of Clinical Information Systems.
- Ensures physician workflow input into information system configuration and architecture.
- Provides expert guidance to EHR teams on system optimization, change management, standardized processes and workflows for a successful post implementation operation. This role requires an ability to build and maintain relationships with clients and projects.
- In collaboration with the CMIO, oversees physician order sets (PowerPlans) and documentation (DynDoc) development and maintenance.
- Supports physician educational functions in training staff on clinical technology processes and requires a detailed knowledge of the electronic health record and the ability to analyze processes/systems as they impact the organizations' strategic initiatives and patient experience.
- Provides feedback from IT staff to physician community for IT related issues, questions and concerns.
- Assists in the development and maintenance of long-term strategic applications planning for the EHR for the area of responsibility to achieve strategic outcomes for the implementation.
- Adheres to all Security Standards as set forth by the organization and National guidelines.
- Works closely with Clinical Leadership and other stakeholder teams to design, implement and support the goals and objectives of the organization set by the leadership.
- Uses clinical background and/or EHR experience to benefit the build, support and optimization of the EHR application assigned.
- Ensures consistent use of clinical and revenue cycle information technology and the adoption of care team workflow changes enabled by Cerner.
- Acts as a liaison between technical staff and business subject matter experts in creating and refining business requirements.
- Proactively communicates and collaborates with internal and external customers to analyze information needs and functional requirements and delivery.
- Performs testing and training on system changes, upgrades and enhanced functionality.
- Works closely with Applications Analysts, departments and Technical teams to create and maintain appropriate application and workflow documentation.
Qualifications
Education / Accreditation / Licensure (required \& preferred):
- Bachelor's degree in healthcare related field preferred.
- Equivalent experience will be considered in lieu of degree.
Experience (required and preferred):
- Must have 2-5 years of experience with a healthcare EMR implementation or support.
- 4 years of prior experience in Clinical Informatics preferred.
- 2 years' experience with a healthcare EMR is required.
- Cerner implementation and/or support experience preferred.
- Must have a high tolerance for ambiguity and work successfully in a matrix management model.
- Prior experience and knowledge of Cerner and/or Dragon functionality is preferred.
