Crisis \& Resource Counsellor (2025-247-CC)
Competition: (2025-247-CC)
Crisis \& Resource Counsellor (2025-247-CC)
Employment Type: Casual, Bargaining Unit (1 Vacancy)
Work Hours: Monday - Friday between 9am - 6pm (average of 22.5 hours/week)
Work Setting: Hybrid - Opportunity to work remotely after orientation \& training at 250 Dundas Street West, Toronto, Ontario
G - $26.41/hour
Application Deadline: May 9, 2025, by 11:59 pm
Program Overview -- Toronto Seniors Helpline, Community Care
Toronto Seniors Helpline provides access and navigation to services for seniors and caregivers in Toronto via telephone and electronic systems. It facilitates coordination among various sectors including community services, health care, and mental health crisis support. The helpline screens and assesses crisis calls to provide de-escalation, short-term crisis management, and appropriate referrals. It also offers supportive counseling to address issues like isolation and mental health challenges, working in conjunction with other specialized services.
What You Will Do
- Respond to referrals and requests for service via telephone and webchat.
- Conduct initial screening using standardized tools and protocols to determine appropriate responses.
- Assess risk and safety to evaluate callers' risk levels.
- Provide supportive counseling, crisis de-escalation, and short-term case management as needed.
- Use electronic systems for referrals, documentation, and maintaining client files.
- Collaborate with hospitals, primary care, and community service providers to ensure a client-centered approach.
- Maintain accurate statistical data for analysis and reporting.
- Stay updated on community resources and search tools to assist callers.
What You Bring to the Team
- Bachelor Degree in Social Work or related field.
- Registration in good standing with the Ontario College of Social Workers and Social Service Workers or equivalent.
- At least 2 years' experience in telephone counseling/support and crisis intervention, with a focus on older adults and caregivers.
What Will Set You Apart
- Experience with intake/triage and assessment skills.
- Ability to work independently and collaboratively.
- Strong interpersonal and customer service skills.
- Experience in crisis response, mental health/substance use support, and harm reduction.
- Knowledge of geriatric issues such as dementia and responsive behaviors.
- Ability to build relationships across diverse populations.
- Fluency in English, both oral and written; second language skills are an asset.
- Cultural competency and ability to communicate with diverse communities.
- Knowledge of community resources and excellent organizational skills.
- Proficiency in MS Word, Excel, databases, and Internet.
- Experience in outreach and public presentations.
- Good judgment, flexibility, and team contribution skills.
- Problem-solving and conflict management skills.
- Ability to follow policies, procedures, and legislation.
WoodGreen is an equal opportunity employer committed to an inclusive and accessible work environment. Please inform us of any accommodation needs during the application process. All information related to accommodations will be handled confidentially.
Application Questions
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Are you currently employed by WoodGreen? 2. Are you legally entitled to work in Canada?
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Do you have a Bachelor's Degree in Social Work or a related field? 4. Are you registered with the Ontario College of Social Workers and Social Service Workers or a similar regulatory body?
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Do you have experience working with older adults and caregivers? 6. How many years of related experience in telephone counseling/support and crisis intervention do you have?
