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Maintain, troubleshoot, and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet, and peripheral equipment.
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Evaluate, install \& troubleshoot hardware, software, operating system software and applications.
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Plan, coordinate, and implement network security measures such as Physical Access Control, Permissions, PCI Compliance, IPS/IDS (Intrusion prevention system/Intrusion Detection System), VPN, Firewall, Antivirus, security updates and patches etc. in order to ensure network integrity, protect data, software, and hardware
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Administer and control email usage, add/remove email accounts, distribution groups, mailbox, mailbox quota and access control.
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Maintain and verify server/workstation data backups, perform disaster recovery, security and quality control operations.
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Manage active Directory accounts, Security and Distribution Groups, Permissions, Share Permissions.
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Provide technical support to users in order to resolve hardware, software and application issues.
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Conduct research and testing of products, services, protocols, and standards in support of network procurement and development efforts.
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Develop, implement and maintain policies, procedures and organize training for staff.
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Administer servers, desktop computers/laptops, printers, scanners, phones, smartphones, software deployment, etc.
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Liaises with software and hardware vendors on a regular basis to remain current with technology changes and to suggest improvements or enhancements and obtains new competitive prices from vendors, where appropriate, to ensure cost effectiveness.
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Responsible for the maintenance of all hotel systems including the telephone system, the PMS system, the Reservations system, all desktop computers and related programs along with Hotel website \& associated content updates
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Responsible for running System Reports as requested.
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Responsible for analyzing HySat Guest Alerts, performing deep dive analytics, and identifying data trends to ensure optimal operational efficiency and gap/needs analysis.
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Assists in responding and/or posting to social media/online guest portals including but not limited to: Trip Advisor, Facebook, IG, Yelp, HySat, and/or Hyatt Consumer Affairs.
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Monitors the system logs and reports any deviations to the Director of Finance.
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Operates in compliance with all local, provincial and federal laws/government regulations.
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Adheres to Hyatt-branded and local Hotel operating policies/procedures.
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Communicates effectively between departments, colleagues, and guests.
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Performs any other tasks as assigned from time to time by Senior Management, including but not limited to acting as a Manager on Duty/Front Desk Shift Supervisor.
