Operations Trainee

Craftsman Collision • Victoria, British Columbia, Canada • 3h ago

Key Responsibilities

Provides the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience;
Supports daily operations by providing leadership to ensure stakeholder objectives are met in a safe, effective, ethical and positive manner;
Supports management of shop in alignment with The Craftsman Way (TCW);
Provides vacation coverage as required under the direction of the regional operations manager;
Uses company dashboard to accurately identify and prioritize tasks;
Actively participates in daily production meetings;
Maintains professional relationships with all stakeholders;
Writes estimates and schedules repairs as required;
Uses Craftsman Management System to enter parts and sublet invoices as required;
Utilizes expert understanding and application of all insurance/fleet specific policies and procedures;
Supports daily production, work flow and quality control of the shop;
Walks with purpose, demonstrates care about the whole vehicle and all stakeholders;
Works with assigned Operations team members and Shop Manager to follow operational goals, in alignment with organizational objectives;
Proactively takes steps and leverages all systems and resources to reduce effort in order to increase touch time and reduce vehicle days in shop;
Ensures compliance with internal policies, procedures and guidelines to promote their consistent application within the Company;
Brings forward suggestions for training needs based on observations;
Brings forward suggestions to continuously improves processes;
Supports company standards in SPARKLE, safety and security;
Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values in all dealings internal and external; and
Other duties as required

Requirements

Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered;
Working towards I-CAR Platinum certification an asset;
Strong verbal, written and listening skills, combined with the ability to interact and gain the support of senior leadership and other decision-makers;
A well-defined sense of diplomacy, including negotiation and conflict resolution skills;
Demonstrated time management, problem solving, critical thinking and sound judgement skills;
Strong interpersonal skills with customer service-oriented attitude;
Proficient in Outlook and video conferencing platforms with the ability and willingness to learn new applications;
Demonstrated desire and aptitude for learning and development;
Interest in vehicles and the automotive industry;
Knowledge and proficiency in ADAS systems, vehicle calibrations, and emerging vehicle technologies an asset;
Must have a valid class 5 driver's license with a clean driver's abstract over the last 3 years;
Must be legally entitled to work in Canada with no restrictions

Benefits

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