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Ensure all training programs and lesson plans are delivered accurately and consistently
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Asses trainer's performance
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Stay updated on relevant aviation regulations, industry standards, and best practices related to cabin crew training
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Interpret regulatory requirements and ensure that training programs are designed and implemented in compliance with Transport Canada Regulations
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Assist with the development and maintenance of all Cabin Crew Regulatory Training Programs
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Create engaging training materials, presentations, and multimedia content to support training initiatives
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Review and update training materials regularly to reflect changes in regulations, procedures and technology
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Oversees the maintenance of flight attendant training records
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Monitor key performance indicators and training metrics to assess the effectiveness of training programs
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Identify opportunities for process improvements and innovation in training delivery methods
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Actively participate in cross-functional teams and projects to enhance overall training and development efforts
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Execute a broad range of training strategies and methodologies that support Adult Learning styles
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Maintain an up-to-date inventory of training equipment and office supplies
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Review and update training materials and documents to ensure accuracy and compliance with regulatory standards
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Coordinate the scheduling of training events, including selecting venues, arranging logistics and ensuring the necessary equipment is available
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Support the onboarding process for new cabin crew members and ensure all necessary onboarding and training materials are delivered
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All other duties assigned by the Manager, Regulatory Training Standard
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Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
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Teamwork: Working collaboratively with others to achieve organizational goals
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Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers)
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Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise
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Results Focus: Focusing efforts on achieving high-quality results consistent with the organization's standards
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Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus
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Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community
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Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers
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People Leadership: Assuming a leadership role in helping others achieve excellent results
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Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond
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Bachelor's degree in Aviation Management, Education, Training and Development, or a related field
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Minimum 2 years of cabin crew experience is required
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Certification as a trainer or instructor is an asset
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5-7 years of relevant experience including at least 3 years in training program development
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Previous experience in aviation training, preferably in a regulatory compliance role
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Familiarity with Company Operations Manuals, training manuals, and applicable SOPs
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Strong knowledge of Canadian Aviation Regulations, Flight Attendant Training Standards, and ISARPs
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Experience in curriculum development, instructional design, and training delivery techniques
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Excellent leadership, communication, and interpersonal skills
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Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously
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Willingness to travel occasionally for training-related activities
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Strong knowledge of customer service practices
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Excellent time management, written and verbal communication skills; keen attention to detail
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Proficiency with Microsoft Office Suite and Internet applications
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Ability to secure restricted airport security clearance
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Must maintain a valid passport and be able to travel when required, access to a vehicle is essential
