Relationship Manager, Wealth Management-Software - Charles River Development

State Street • Burlington, Ontario, Canada • 11h ago

Key Responsibilities

Ensuring a high touch engagement model with clients, including regular onsite visits, project status calls and executive engagements
Developing relationships with senior client personnel to gain understanding of client strategy and CRD's alignment to achieving their strategy
Sustaining a strong understanding of the Charles River IMS and keeping up-to-date with current functionality, wealth management product offerings and upgrades
Maintaining frequent communication and collaboration with internal client account teams and wealth management business units
Establishing long-term, strategic objectives for each client and measure success against account plan goals
Proactively ensuring effective client issue resolution, project delivery, response to information requests, and collaboration with other CRD teams
Assisting the internal Sales team to identify and foster revenue opportunities including additional application modules and services, training or services
Maintaining awareness of the wealth management market and industry trends and news relevant to CRD and client base

Qualifications

BA/BS degree in Finance, Technology or relevant discipline
10 years' experience within the Financial Services / Software industry, preferred experience Wealth Management and in Relationship Management, Business Analysis or similar functioning role
Demonstrable strong communication and presentation skills including the ability to articulate or present issues, options and resolutions verbally and in writing
Ability to foster strong relationships across client organizations, with senior managers and key decision makers in large and small firms, including good personal and working relationships with end users
Strong analytical and problem-solving skills
Ability to multi-task and successfully manage simultaneous priorities
Proven organizational skills with attention to detail
Self-motivated with the ability to operate independently and as a member of a team
Ability to travel to client sites 20% -- 40% per calendar year

State Street

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