Position:
Reports to:
Location:
What You Will Do
Responsibilities
- Provides medical information responses for routine inquiries with high quality customer service and documents according to internal guidelines
- Identifies and reports adverse events and product complaints within one business day
- Processes medical information requests (e.g. fulfillment) via email, fax, and postal mail as per internal guidelines
- Provides after-hours on call support as needed via department cell phone, this will rotate amongst the team
- Supports Medical Information Product Champions with literature searches and complex inquiries
- Maintains knowledge of policies and procedures including product knowledge, SOPs, protocols, GCPs, and all applicable regulatory requirements.
- Performs other duties as assigned
What We Expect Of You
Basic Qualifications:
Preferred Qualifications:
- MSc, PhD, PharmD, MBiotech
- Experience in Medical or Drug Information
- Experience in the biopharmaceutical industry and/or strong knowledge of the pharmaceutical drug development process
- Strong organizational and interpersonal skills
- Attention to detail
- Ability to balance multiple tasks
- Demonstrated time management skills
- Ability to work in a team environment and/or independently as needed
- Practical experience in patient care
- Outstanding computer and keyboarding skills (proficient in Microsoft Office)
What You Can Expect Of Us
careers.amgen.com
