Associate Director, Digital Transformation

RBC • Toronto, Ontario, Canada • 12h ago

Associate Director, Digital Transformation

Join to apply for the Associate Director, Digital Transformation role at RBC.

What is the opportunity? You will lead strategy development and guide execution as part of a lean team. This role requires quick learning and clear communication to convert information into actionable intelligence that informs decision-making and guides the strategic roadmap for Business \& Client Services (BCS).

Job Summary

The Business and Client Services (BCS) group is central to RBC Capital Markets' trading and lending activities, providing efficiency, scalability, and control to support growth and success. The Digital Transformation and Business Architecture teams shape and advance the BCS transformation roadmap through a holistic approach covering people, processes, data, and technologies. Our team articulates a vision for the future of our business and collaborates with business and IT partners to realize it.

As an Associate Director of Digital Transformation, your typical day might include:

Acting as a business analyst and learning functional processes
Developing strategic visions with practitioners, partners, and senior leaders
Creating program, project, and initiative roadmaps with planning and execution guidance
Modeling functional capabilities and understanding service delivery
Presenting ideas across organizational levels to build value propositions and stakeholder ownership
Testing ideas to ensure evidence-based conviction
Managing cross-functional teams to architect, implement, test, and deliver solutions
Communicating strategies to gain buy-in from senior management and stakeholders
Providing thought leadership on emerging technologies, market landscape, and transformation
Business case development, forecasting, opportunity analysis, and preparing pitch materials
Enhancing the client journey and experience ownership
Identifying improvement opportunities in BCS through rapid experimentation and research
Reporting project progress, milestones, and achievements
Mapping and redesigning business processes to identify inefficiencies and recommend technology and automation solutions
Managing relationships with vendors and service providers for new technologies and trends

Who we're looking for:

Bachelor's degree and minimum 4 years of experience in financial services, strategy consulting, or engineering
Broad understanding of enterprise strategy, processes, capabilities, and governance
Experience in business process analysis, redesign, and automation
Entrepreneurial spirit, eagerness to learn, and diplomatic self-control
Client-first strategic thinker with enterprise vision
Results-oriented with focus on outcomes for clients, users, and business
Structured approach using frameworks and toolkits
Inspiring culture and change champion
Engaging communicator with influence
Ability to learn quickly and deeply
Interest in people and storytelling
Experience in communicating value propositions and partnering with stakeholders, including senior executives
Experience in assessing investments considering new technologies and industry trends
Customer service experience in fast-paced environments

Nice to have:

Over 1 year experience in commercial/corporate credit or banking
Business plan review/creation experience
Experience in education, team success, and industry trends in digitization and automation
Knowledge of business architecture principles and product leadership
Experience with Agile methodologies, JIRA, Confluence
Consulting or transformation industry experience
Portfolio-based relationship management experience

What's in it for you?

We thrive on challenges, growth, and collaboration to deliver trusted advice that helps clients and communities prosper. We value support, development, and mutual success.