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Project Manager

isgSearch • Toronto, Ontario, Canada • 15h ago

5+ years' experience managing multiple interdependent technical workstreams in high-visibility environments requiring rigorous coordination and stakeholder management
Deep expertise in technology governance, system integration, and data migration with proven ability to navigate complex architectural dependencies
5+ years' experience leading cross-functional technical teams across organizational boundaries while effectively communicating with executive leadership
Develop and execute the comprehensive implementation strategy for all Data, CX and Technology workstreams, ensuring alignment with enterprise technology standards and organizational objectives.
Lead the end-to-end project lifecycle for each technical workstream, from inception through deployment and transition to operations, following established methodologies and frameworks.
Define and maintain project governance structures, ensuring effective decision-making and risk management throughout the implementation.
Coordinate interdependencies between technical workstreams, ensuring alignment with overall program timelines and objectives.
Collaborate with the Technical Product Manager to ensure project delivery aligns with the product roadmap, user needs, and long-term digital strategy.
Stakeholder Management and Communication:
Represent Tech, CX and Data workstreams as part of broader governance.
Build and maintain strong relationships with executive leadership across client departments, with the selected vendor for partners, providing regular updates on technical progress, risks, and mitigation strategies.
Facilitate cross-functional collaboration between technical teams, business units, and external partners to ensure comprehensive requirements gathering and solution alignment.
Develop and execute strategic communication plans to ensure stakeholder engagement and buy-in throughout the implementation journey.
Translate complex technical concepts into business terms that resonate with executive stakeholders.
Partner with the Technical Product Manager to facilitate ongoing communication between technical teams, business stakeholders, and users, ensuring shared understanding and transparency of progress and priorities.
Technical Planning and Execution:
Oversee the technical architecture and integration planning for enterprise components including Identity Access Management (IAM), SO Data and Analytics Platform (SODAP), and API Integration Hub.
Coordinate with IT teams, technical staff, and vendors to establish robust testing, deployment, and support frameworks.
Drive the development of technical documentation, standard operating procedures, and training materials.
Ensure all technical implementations align with enterprise architecture standards and technology governance requirements.
Vendor and Resource Management:
Manage relationships with vendors and implementation partners, ensuring deliverables meet quality standards and organizational requirements.
Oversee resource allocation and capacity planning across technical workstreams.
Monitor and control project budgets, ensuring optimal utilization of resources and alignment with financial parameters.
Provide technical oversight in the RFB evaluation process and vendor selection activities.
Change Management and Training:
Develop and implement comprehensive change management strategies to ensure successful adoption of the platform.
Oversee the development and delivery of training programs for technical staff and system administrators.
Establish feedback mechanisms to measure adoption rates and user satisfaction, implementing improvements as needed.
Coordinate knowledge transfer activities to ensure long-term sustainability of the solution.
Quality Assurance and Risk Management:
Implement robust quality assurance processes throughout the project lifecycle.
Develop and maintain risk management frameworks specific to technical workstreams, including identification, assessment, and mitigation strategies.
Ensure compliance with regulatory requirements and enterprise technology standards.
Coordinate security and privacy workstreams including penetration testing, threat risk assessment and privacy impact assessments.
Performance Monitoring and Optimization:
Establish key performance indicators (KPIs) to measure technical project success and system effectiveness.
Regular monitoring and reporting on project metrics, making data-driven decisions for continuous improvement.
Lead post-implementation reviews and optimization initiatives.
Benchmark project management performance continuously to identify potential improvements.
Measure and communicate business benefits realized through technical deliverables, tying technical progress to organizational priorities and public sector outcomes.
Strategic Planning: Demonstrated ability to develop and execute comprehensive implementation strategies for complex technical initiatives.
Stakeholder Management: Excellence in managing relationships with executive leadership, vendors, and cross-functional teams in a multi-stakeholder environment.
Technical Acumen: Strong understanding of enterprise technology architecture, integration patterns, and best practices, particularly related to procurement systems.
Risk Management: Expertise in identifying, assessing, and mitigating project risks throughout the implementation lifecycle.
Change Management: Proven track record in leading organizational change initiatives and ensuring successful technology adoption.
Communication: Outstanding verbal and written communication skills, with experience translating complex technical concepts for diverse audiences.
Problem-Solving: Strong analytical and critical thinking skills, with the ability to navigate complex technical and organizational challenges.
Budget Management: Experience managing large project budgets and resource allocation effectively.
Quality Focus: Commitment to delivering high-quality solutions that meet enterprise standards and user needs.
Certifications: Professional certifications in project management (PMP), ITIL, or relevant technology frameworks.
Change Leadership: Advanced knowledge of change management methodologies and organizational transformation.
Industry Knowledge: Understanding of public sector technology implementation requirements and governance frameworks.
Architecture: Knowledge of enterprise architecture principles and cloud-based solutions.
Process Optimization: Experience in business process reengineering and workflow optimization.
Data Management: Understanding of data governance, privacy requirements, and security standards.
Agile Methodologies: Experience with Agile project management approaches in enterprise implementations.
Identity Management: Experience implementing IAM solutions and related security frameworks.
API Management: Knowledge of API gateways, integration hubs, and related technologies.
Collaboration Tools: Knowledge of Jira, Confluence, MS Project, Azure DevOps, or similar.