Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Assistant General Manager \& Vice President of Events is responsible for leading all event operations and services at Hamilton Arena while supporting the General Manager in overall venue management. This role focuses on the planning, execution, and delivery of exceptional events --- from concerts and sports to community functions --- ensuring operational excellence, superior guest experiences, and organizational success. The AGM/VP of Events is a key leader in day-to-day facility oversight, team development, and event execution aligned with Oak View Group's standards of quality and service.
This role pays an annual salary of $175,000-$190,000 CAD and is bonus eligible.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until August 1, 2025.
Responsibilities
Event Operations Leadership:
- Direct and oversee all aspects of event operations, including event planning, advancing, production, guest services, event security, and facility readiness.
- Lead event services teams including Event Managers, Operations, Security, and Guest Services departments.
- Ensure all events are advanced thoroughly with clients, promoters, sports teams, and production teams to deliver seamless experiences.
- Supervise event setups, event-day operations, staffing plans, crowd management, and post-event breakdowns.
- Coordinate cross-departmental efforts (F\&B, ticketing, marketing, housekeeping, technical operations) to ensure all event requirements are met.
- Manage event P\&Ls, labor planning, and operational expenses to maintain profitability and budget goals.
- Serve as primary venue liaison for major clients and partners during event execution.
Venue Operations Support:
- Assist the General Manager with overall venue operations, including facility maintenance, life safety, capital improvements, and contract/vendor management.
- Act as Acting General Manager in the GM's absence, ensuring continuity of leadership and operations.
- Participate in the development and monitoring of annual budgets, forecasts, and capital projects.
- Support facility readiness initiatives for all events and ensure operational compliance with safety, accessibility, and security standards.
Client, Promoter, and Stakeholder Relations:
- Act as the primary point of contact for event promoters, sports tenants, and special event clients on event and venue needs.
- Build and maintain positive, professional relationships with key partners, ensuring client satisfaction and repeat business.
- Collaborate with the booking team to ensure events are scheduled, staffed, and executed to the highest standards.
Guest Experience and Community Engagement:
- Drive initiatives that elevate the guest experience, including service training, front-of-house operations, and customer feedback programs.
- Ensure a welcoming, inclusive, and accessible environment for all guests.
- Foster relationships with local community groups and support community-driven events and initiatives.
Qualifications
- 10 years of progressive experience in arena/stadium event operations, live event management, or venue leadership roles.
- Deep knowledge of event production, event safety, security planning, staffing, and client services.
- Strong leadership skills with the ability to motivate teams and deliver results in a fast-paced environment.
- Financial acumen in event budgeting, settlement, and operational planning.
- Excellent communication, negotiation, and relationship-building skills.
- Bachelor's degree in Business, Event Management, Hospitality, or a related field preferred.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
