This newly created role supports the opening of our Mezzanine client area and Café. The space will feature event and meeting rooms, serving as a central hub for client engagements and events. Additionally, there will be a staff café where employees can purchase meals and enjoy complimentary snacks. The Café will include an in-house kitchen.
This is a highly visible role and acts as the main point of contact for the Mezzanine, which is the primary destination for hosting clients and visitors as well as internal engagements.
As part of our Conference Operations team, the Coordinator, Mezzanine Floor will be expected to provide leadership and direction to the Catering staff in Mezzanine and assist in routine to complex matters. The Coordinator is responsible for creating an exceptional client experience and serves as a role model in creating an environment that delivers exceptional service, quality and meets the needs of internal and external clients.
The incumbent is responsible for setting and implementing service standards for the Mezzanine in terms of internal and client meetings, events and café operations. This includes coordinating with various service groups for capacity management and optimization, hospitality, logistics, AV set up and other areas that support client and internal meetings, events and café operations ensure seamless service.
This position reports directly to the Senior Manager, Conference Operations. The role currently has no direct reports and works collaboratively with key stakeholders and with the direction of the National Director and business leads.
The incumbent is responsible for supporting internal clients from the perspective of supporting the Firm's brand, client service and operational objectives including the implementation of best practices.
The primary responsibilities for the role include:
- Oversee inventory management, ensuring the kitchen, meeting and event space, barista area and café in Mezzanine are well stocked.
- Supports meetings and event service on the Mezzanine, working in collaboration with Reception, Catering, Facilities, Audio Visual, and Events.
- Oversees meeting and event planning, completes room set up and breakdown, and checks resource requirements, ensuring that client expectations are met for catering, AV and premises requests.
- Tracks the daily and weekly meeting and events pipeline for the Mezzanine including coordination of space usage, capacity management, usage reports, hospitality and AV logistics, and liaising closely with Reception on the planning and scheduling of events and meetings.
- Assists where appropriate with audio visual and staging solutions, room configurations and Catering set up as required working closely with the Manager, Conference Operations and business lead (Events or other).
- Provides tours of the Mezzanine to internal and external parties, explains the space including capacities, configurations and limitations.
- Communicates all boardroom changes in "real time" with Facilities, Catering, and AV technicians and makes adjustments according to meeting and operational requirements.
- Suggests solutions to scheduling conflicts for meetings on the Mezzanine and is responsive to customer complaints when they arise.
- Trouble-shoots service related issues on the Mezzanine including AV, Catering, and Facilities issues. Works with the respective business lead to resolve the issue.
- Works collaboratively with members of Catering, Audio Visual, Facilities, Events, and Reception to support the needs of internal and external individuals and groups planning a meeting or event on the Conference Floor.
- Adheres to service standards for the Mezzanine Floor. "Lives and breathes" the service standards and inspires co-workers to do so.
- Regularly liaises with Firm members regarding meeting and event service, and barista and café needs, maintains service presence during internal meetings and events and daily operations.
- Carry out any other duties that may be assigned by the Senior Manager, Conference Operations, including providing support to the catering team as required
Key Competencies Required:
- A university degree or college diploma in hospitality, marketing, business, communications, or event management.
- Minimum of 5 to 7 years of experience working in a similar role in a corporate environment.
- Energetic and passionate about client service and service standards related to meetings and events.
- Excellent verbal and written communications skills and superior interpersonal skills including ability to handle sensitive situations; organizational and time management skills.
- Ability to work in a high pressure environment with multiple, concurrent deadlines as part of a fast-paced team.
- Strong judgment, decision making, planning and problem solving skills.
- Previous experience developing, implementing and/or inspiring service standards.
- Experience leading teams and individuals.
Other Requirements:
- Proficient in Rendezvous or other similar MRM platform and Excel.
- Exceptional eye for detail and quality control.
- Ability to operate or to learn all formats of AV equipment and provide expertise and guidance to the client.
- Independent self-starter capable of managing and prioritizing multiple time sensitive projects.
- A team player with excellent judgment, resourcefulness, flexibility and creativity.
- Ability to regularly lift and push objects up to 30 pounds and stand for the duration of the shift.
- Availability to work flexible hours and/or overtime, when necessary.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information---how it is collected, stored, managed, and shared---to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
