The Senior Food Service Manager is accountable for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, Corporate Policies, Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labor costs, inventory control, product presentation, and merchandising. The Manager will coach, motivate, and develop their team to foster customer loyalty, fulfill customer needs, and actively contribute to an environment of employee and customer engagement.
More than just retail.
Come make a difference.
The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded. With Northern/NorthMart, you're encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.
Are you a couple? Friends, siblings, or just two colleagues that get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome the opportunities for career advancement that we have to offer. If you are customer service leaders with a passion for being part of a hardworking retail team.
Northern/NorthMart offers rewarding experiences and unique opportunities for growth.
- Competitive salaries
- Comprehensive benefits package
- Allowances for both food and accommodation
- Paid training
Your Responsibilities
Provide excellent customer service by delivering on the Value Offer.
- Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
- Deal with customer complaints and requests quickly and effectively
- Address and respond to all customer inquiries
- Schedule department staff to maximize customer service and fulfill business needs
- Ensure an enjoyable shopping experience for customers
Manage the Food Services Department to maximize sales and profits.
- Ensure that the Food Services Department is ready for business, stocked, and maintained throughout the day
- Understand customer product requirements
- Promote Food Service operation throughout the Community
- Support local events and initiatives in the Community
- Develop departmental business plans to meet or exceed sales and gross profit goals
- Protect company assets: maintain and control inventories
- Monitor gross profit, investigate and address variances, and communicate to Category Manager
- Oversee the correct cost of all invoices and communicate variances to Category Manager
- Complete Business Segment inventories as required
- Complete regular competitor price checks to protect competitive position
- Provide regular input to Procurement and Marketing Team on sales trends and new or requested items
- Monitor inventory levels and shrink reduction; rotate stock to guarantee freshness
Ensure that the daily operating disciplines, as described in the Best Practices Manual (Retail Basics), are consistently met.
- Fully support and participate in all advertising campaigns and P.O.P strategies as directed through Procurement and Marketing
- Ensure operating goals are met by monitoring performance, following merchandising practices, supporting promotions, maintaining operational standards and controls. Take remedial actions as described in Retail Basics
- Ensure product quality through correct ordering, receiving, inspection, handling, labeling, pricing, and stock rotation
- Follow merchandise guidelines for all food resets
- Maintain equipment and fixtures as directed by the manufacturer and Facility Maintenance
- Maintain 52-week files and records
Support, train, and develop staff
- Ensure that staff provide outstanding customer service
- Participate as a key member of the store team, providing leadership to the store team and support to the Store Manager
- Work with supervisors to recruit, train, lead, and develop Food Services Department employees
- Maintain ongoing communication to keep staff current with key activities
- Supervise, coach, develop, and evaluate Food Services Department employees as required
Skills and Qualifications
- A minimum of two years of experience in a high-volume grocery/retail environment
- Strong customer service skills
- Record of bottom-line and sales results in previous roles
- Ability to interpret a variety of instructions both verbally and in writing
- Computer knowledge of Excel and Outlook
- Strong knowledge of grocery operating principles
- Exceptional analytical, problem-solving, and decision-making skills with high attention to detail
- Proven organizational, planning, and prioritizing skills
- Excellent written and verbal communication, interpersonal skills, and superior customer service skills
- Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
- Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values, and strategies
- Highly motivated and adventurous with an appreciation for small-town life in a culturally diverse setting (considered an asset)
Working Conditions
- Work in extreme conditions
- Lift 50+ pounds
- Work extended hours
- Occasionally stand for long periods
- Use full hand mechanics
- Handle or feel objects and reach with hands and arms
- Work in remote areas
Our Promise to Indigenous Peoples
The North West Company recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada. We acknowledge our history and are committed to reconciliation and building collaborative relationships to support Indigenous communities.
Help Us Serve Rural and Remote Communities
We play a critical role in serving rural and remote communities across Canada's north. We offer excellent compensation, support, and training, providing a unique opportunity to experience life in the north. We encourage motivated individuals to apply for a career that makes a difference in multiple communities.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Candidates must be willing to relocate to multiple markets in northern regions of Canada, with arrangements paid for by the company.
